Location:

This position is located at 5688 Northridge Dr, Gurnee, Illinois, 60031 United States

Role Summary:

An Assistant Department Manager contributes to creating a customer-centric environment by supporting the store leadership team in customer service, daily store objectives, consistent product flow and leading the team to achieve overall store goals. 

Role Responsibilities:

Customer Experience 

Initiates conversation with customers as they enter the store and informs them of current promotions and happenings

Contributes to a selling environment by connecting with multiple customers, sharing product information, and maintaining pricing

Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology

Supports the customer in-store pickup process including loading of furniture into vehicles

Leadership + Team Management  

Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas

Acts as an elevated team member, exercising decision-making skills to enhance store experience

Provides timely and specific employee feedback to create a culture of action and accountability 

Visual + Business Operations 

Helps to impact efficient processing and assists with product placement within a specialized area

Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment

Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately

Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store  

Communication + Relationships   

Actively participates in daily meetings and takes initiative in communicating store objectives, goals and accountability to store processes

Checks in with leadership to maintain communication and teamwork on completing store objectives, helps to inform associate team

Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone training for associate team

Holds employees accountable to scheduling and timecard company policy

Role Qualifications:

Leadership experience

Great communicator able to set clear objectives and follow through

Must be comfortable on a ladder and have ability to lift and push more than 50lbs 

Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.