Job Overview:

The CX Quality Assurance Analyst will work closely with the QA Team Lead and QA Engineer to test and evaluate in-house and third-party applications to ensure its outputs meet, or exceed, organizational standards and requirements. The right candidate will use their skills to monitor and continuously improve the quality of our system processes and outputs within our Quoting and Ordering applications (OMS + Paradigm), customer facing applications and the transition to our manufacturing solutions. This individual will work collaboratively with our Product Engineering and Application Development teams to help provide stability and accountability to our customer facing applications.

Highlights of your role:

Develop and execute test plans to ensure all objectives are met

Implement and monitor test scripts to assess, functionality, reliability, performance and quality of the application

Identify and remedy defects within the production process

Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved

Ensure that user expectations are met during the testing process

Investigate customer complaints and product issues

Identify, record, thoroughly document and track bugs using Jira

Perform regression testing when bugs are resolved

Develop and apply testing processes for new and existing products

Investigate causes of non-conforming software and propose solutions

Track quality assurance metrics

Stay up to date with new testing tools and strategies

You're a good fit if you have (or if you can):

People oriented, deep listening, creative

Accurate, Conscientious, Thorough, Detail-Oriented

Self-Driven, Self-Motivated, Creative

Advanced Computer Knowledge + Microsoft Office (Excel Focus)

Ability to comprehend Complex Expressions / Decision Trees

Excellent Math Skills

Excellent written and verbal communication skills

Team-Oriented and Passionate about Customer Experience

Also want to make sure you have:

Degree in quality, software, industrial or mechanical engineering preferred

4+ years of experience in quality engineering, quality assurance or similar role

Experience in software development life cycle, including business process and requirements documentation, analysis, design, system construction, testing, training, communication planning and deployment (concept to deployment).

Technical proficiency/familiarity with applicable software to support the internal customer.

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. 

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

- $300 annual wellbeing account to spend on whatever makes you happy + healthy

- Better Living Day! (a paid day off to go have some fun)

- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success

- Giving at Marvin - join coordinated volunteer opportunities

- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.