Overview:

The Global Operations Manager is responsible for connecting our Divisions, Functions, and Operational Units. This role plans and executes multiple projects within Customer Support & Delivery and the Division. The Global Operations Manager executes the Customer Support & Delivery (CSD)'s vision and strategy which ensures an enhanced external and internal customer experience.

Responsibilities:

• Assess Operational needs within CSD, align with strategy set by Global Director, CSD, and leadership team.

• Create, standardize, and implement processes or best practices to ensure consistency, improve operational efficiencies, and/or effectiveness.

• Establish relationships with key leaders within the Divisions, Functions, and Operational Units.

• Maintain and build relationships with Product Management globally and regionally to understand requirements and needs of the business.

• Lead activities such as project management, solution launches, forecast implementation, and business planning.

• Leverage global experiences to better manage operational activities related to supply chain, product life cycle, and IOPS changes.

• Develop proficient product knowledge on product availability, pricing, and specification values.

• Manage product ordering restrictions.

• Work with Supplier Management to address supply issues, including Supplier Changes.

• Maintain a strong understanding of sales and marketing strategy and process.

• Must work and interact effectively and professionally with and for others throughout various levels of the global organization.

• Must strictly adhere to safety requirements.

• Maintain regular and punctual attendance.

• Must maintain company quality and quantity standards.

• Must have effective oral and written communication skills.

• Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimalsupervision.

• Ability to remain calm and receptive in fast paced situations.

Qualifications:

Bachelor's degree in Operations, Supply Chain, Business, or related field; or equivalent experience

Minimum 5 years of prior

Previous management and/or leadership experience preferred

Knowledge of systems such as Business Objects and Livelink

Proficiency in Microsoft Office software (Word, Excel, PowerPoint, Outlook)

Experience with Oracle Database software strongly preferred

Physical Requirements:

Travel including domestic, international, and weekends as needed (up to 25%)

Attends and leads various strategic and informational meetings

Works under general office environmental conditions

Sitting for extended periods

Utilizes close visual acuity for working with computers and equipment

Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA

*Hybrid work schedule. 

Qualified candidates must be legally authorized to be employed in the United States.  Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) of this employment position.

“We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.”

Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state/province and local law.