To provide high quality housing support services to tenants to provide tenancy support to enable move on to more independence accommodation.

Specific tasks

Assist tenants when moving in, or out of Target accommodation.

Assess the circumstances, aspirations and needs of each tenant to create a personalised support plan to tailor support to their individual circumstances.

Act as keyworker offering advice and support to tenants to enable them to develop their skills for independent living.

Assist residents to maximise their income and to manage their personal budgets. Including support to claim welfare benefits.

Support residents to understand their rights and responsibilities under their occupancy agreements.

Support and motive tenants to encourage them to achieve personal goals and to promote independence.

Carry out regular tenant risk assessment / safety plans, document and record these on relevant systems and work to mitigate and reduce risks over the period of support.

Support planning, review these periodically to evidence progress towards agreed objectives.

Encourage and emphasize the importance of paying for household bills including Target Housing Rent (as required by the occupancy agreement).

Support to gain skills to maintain their Target Housing property and monitor the consumption of their utilities incl. Gas and Electric.

Monitor compliance of tenants occupancy agreements. Raise issues of non compliance with tenant and management.

Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.

Liaise with Partner Agencies to work collaboratively to deliver focused, joined up support for those the people we support.

Manage, monitor and proactively address neighbour disputes. Support and empower tenants to be part of their community.
Assist in the delivery and development of tenant activities.

Work to empower tenants, promote and foster professional working relationships with tenants, colleagues and external organisations.
Ensure all records are up to date, factual and contractually compliant.

General tasks

Attend and participate in training sessions or activities as required.

Participate in team meetings and supervision

Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.

Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.

Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.

Person specifications

Understanding of services provided to vulnerable groups

Understanding of delivering supported housing services.

Understanding of delivering services to residents in housing and supported accommodation

Basic knowledge of Welfare Benefits System.

An understanding of risk assessments / safety plans and support planning