Salary: £32,535
We are recruiting for a Senior Operations Support Administrator to join our Metworks team. Our Metworks service is responsible for responsive repairs and planned works and you will support the team by carrying out a range of duties including but not limited to;
- Booking training courses with approved suppliers
- Creating and issuing log joining instructions for delegates
- Issuing training registers to training providers, reconcile to delegate lists and add attendance to training records
- Maintaining training records, monitoring renewal dates to ensure all certification remains in date
- Scanning, filing and issuing certificates
- Log and monitor complaints on CRM and MPS
- Maintaining details of holidays and other absence on the Metworks staff spreadsheet
- Ensuring all documentation is recorded and sent to HR
- Entering monthly OOH and O/T payments for approval
- Preparing recruitment documentation
- Assisting with recruitment and induction activities
- Controlling the issuing of keys to company vehicles and maintaining user records to enable all vehicle usage to be traceable
- Recording weekly vehicle checks, producing compliance reports for action by supervisors
- Helping to define Metworks business processes, drawing process maps and writing up procedures using the Metworks templates
- Support the operational management team with the day to day running of the business/office.
What you'll need to succeed
- Work to the highest professional and ethical standards to provide an excellent service
- Strive for excellence in everything you do
- Work cooperatively and supportively with all colleagues
- Make clear decisions and deal positively with challenges
- Communicate clearly with people inside and outside the company
- Proficiency in Microsoft Excel, Word, Visio and using desktop PC software tools
- Proven background in a customer service focused environment
What you need to do now
If you're interested in this role and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.
Interview date: TBD
Please note :- we do not currently offer visa sponsorship.
What?s in it for you?
Our benefits include:-
* 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
* 2 volunteering days per year for things like helping out in local communities
* An additional ?Beliefs day? once a year to have an extra a day off
* Supported family friendly approach with extended parental leave
* Enhanced pension with matched contributions of up to 9%
* Option to buy or sell up to 5 days annual leave per year
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid Working - Dependent on job role and department
* Health cash plan scheme for your everyday healthcare needs which you can add your family members too
* Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan
* Access to extensive learning and training opportunities with Wisebox platform
* Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
* Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
* Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
* Gender
* Ethnicity
* LGBTQ+
* Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment