First Line Technical Support

Perm

Up to £28,000pa

Saffron Walden

Due to increased growth, we're looking for an enthusiastic and ambitious engineer to join our 1st-line help desk team. You're role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets.

We are looking for someone with a solid foundation of IT knowledge, with experience and understanding working on a helpdesk, this should also include:

*

Ticket systems and data entry

*

Monitoring systems and remote access

*

Good verbal and written communication skills with a customer focused attitude.

*

PC/Laptop hardware and the ability to identify different components and replace them.

*

Good Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure

*

Windows operating systems, how to install them and how to troubleshoot most issues.

*

Basic Server and Infrastructure knowledge

*

Networking and network hardware.

*

At least 1 year of experience working on a helpdesk.

*

Full UK driving license and use of a car when required preferable.

This is an excellent opportunity for someone to join a friendly and relaxed company to further their career in IT and gain a broader and better understanding of supporting IT in businesses. With continued growth plans, there is lots of opportunity for career progression.

Schedule:

* 8 hour shift

* Monday to Friday