An award-winning commercial vehicle maintenance company are looking for a Parts Controller to join their busy office based in Wednesbury. This is an exciting and fast paced role; the successful candidate will be a confident communicator and able to prioritise a busy workload. The role holder will be responsible for carrying out a range of duties associated with the sourcing of parts for the smooth progression of repair events for our client’s and their customers.
Duties include:
• Responding to customer, colleagues and client’s telephone calls in a professional courteous and efficient manner. Quickly assess detail of the requirements.
• Update customers and internal colleagues clearly articulate next steps and actions being taken in an efficient and timely manner.
• Check POD for planning the engineer to re-attend a repair event.
• Check details of all ongoing events, for status of VOR awaiting Parts, update status and confirm accurately and clearly to allow the customer to be updated.
• Check job sheets to verify all parts are booked as ordered and required.
• Make clear notes to job sheets for stores to Pick and pack, right first time.
• Ensure email in-boxes are handled efficiently and effectively, taking appropriate action to address issues raised. Report all incidents to a line manager
Person specification:
• Excellent communication abilities
• Great customer service skills
• Proficiency in Microsoft Office suite
• Good numeracy skills
• Strong organisational skills & attention to detail
• Previous experience as a Parts Controller in the commercial vehicle or Automotive Industry (desirable)