Job Title - Customer Service Advisor - Facilities Management Engineering Services

Salary - 25K Basic

Location - Liverpool

Benefits - 25 days holiday plus bank holidays, Company Bonus, 5% Pension

Nicholas Associates Group (Engineering & Technical) are recruiting for a Customer Service and Helpdesk Advisor for our client, a newly established and thriving low carbon renewable energy and M&E building services business with increasing demand and exciting growth plans.

The position has emerged due to a rapid increase in business enquiries and investments. They thus require a customer service helpdesk advisor to add value to their engineering services team. This could be viewed as an ideal opportunity to build the foundations of a career in a business with excellent advancement opportunities and operating in the thriving net zero and renewable energy field.

Key Responsibilities

Receiving calls from clients on new service and maintenance engineering needs
Entering said data into the software system
Liaising with internal operational and engineering team
Maintaining accurate information for auditing purposes
Prioritising task and building knowledge base to help optimise client feedback and operational excellence

Required Skills and Experience

Excellent communication skills
Ability to learn and understand new terminology to a basic to intermediate standard
Experience with CRM software or similar Computer Aided Facilities Management such as Concept Evolution is a bonus
Intermediate to advanced IT skills

If you are interested in this position, please apply with your current CV or call Sam Smitten-Downes of Nicholas Associates on (phone number removed)