Technical (TAM or TSM) Services Manager - Microsoft365 - Worcestershire - £70,000 - £80,000

*This is not a sales role. This is a technical role in which you upsell via relationship building. There are ZERO sales targets/commission.

Feel like you've hit a ceiling in your current position?
Do you want to work for a company with a clearly defined vision & strategy to set the industry alight?
Do you want to be a key figurehead between a leading provider of IT services and solutions and their customers?
Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?

Key skills:

• Act as a vCTO to clients
• Customer relationship management/rapport building
• Become a trusted advisor to customers and the glue between customers/internal teams
• Strong understanding of multiple technologies and the elements of an End-to-End service.
• Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added.
• Experience in Senior-level IT Management and leadership within a Cloud environment
• Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments.
• Strong customer-facing experience.

Technology involved

• Microsoft 365
• Defender
• Azure
• Endpoint, Intune
• IaaS, PaaS
• As wide Microsoft stack as possible

Responsibilities:

• Ensure effective & efficient delivery of services to customers, acting as the internal customer voice.
• Provide technical guidance, advice & support to account & service management teams to ensure optimal technology service delivery.
• Ability to lead technical experts in a reasonable & logical manner to explore all solutions to business challenges.

Great role in an exciting proven yet fast-growing environment with solid career developing opportunities.

Please hit the button to Apply and/email (see below) or call for further info.