Job Title: Warrant & Revenue Account Manager
Location: Stratford Upon Avon
Salary: £26,500 + Bonuses + Company Car
The Role
As a Warrant & Revenue Account Manager you will be responsible for controlling the daily completion of the Rights of Entry warrants as they are served (executed), in line with various processes, policies and revenue recovery objectives. The visits are carried out by our Field Representatives on behalf of Electricity, Gas and Water suppliers for the purpose of collecting any outstanding balance owed, disconnection of supplies, removal of meters, exchanging meters, the reading and inspecting of meters or data cleansing requirements.
* Manage day-to-day planned warrant visits for all activity types such as debt, inspection and exchange.
* Directing external colleagues to ensure visit completion in accordance with client requirements.
* Liaising with colleagues and management for escalated matters.
* Providing guidance & support when dealing with each call on an individual account basis.
* Monitoring performance of visits to ensure completion with no reasons for aborting a warrant.
* Develop good working relationships with Clients, Suppliers and colleagues.
* Liaise with Clients, Suppliers and Internal staff as needed to perform all work types correctly.
* Highlight any potential risks with information found when dealing with warrants.
The Company
They are one of the UK's leading Field Service companies specialising in providing external field agency solutions to the Utilities Sector. You will be joining an industry leader who offer an excellent salary along with future career development opportunities.
The Salary and Benefits Package
* £25,500 basic salary
* Work from home offered up to 2-3 days per week
* Annual profit related bonus scheme
* 28 days holiday (including b/h rising 1 day each year)
* Employee Assistance Scheme
* Annual Salary Reviews
* Vouchers on your birthday each year
Candidate Requirements
* Good/Competent I.T. skills with accurate keyboard skills.
* Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
* Experience of telephone work is essential.
* Previous experience in debt negotiation/collection, customer service and conflict resolution is desirable however not essential.
* Confident in dealing with customers over the telephone - including in difficult situations.
* A positive and results orientated approach working in a team environment.
* Attention to detail - able to spot errors and rectify mistakes immediately.
* Knowledge of the Utility industry is desirable however not essential