This position is for a dedicated Customer Service Advisor who will be a vital part of ensuring excellent customer service while handling property-related inquiries.

Hybrid or remote working would be considered if you already have experience in the energy industry

Client Details

The company is a well-established organisation. They are known for their vast portfolio of properties and have a strong presence in the Birchanger area. They take pride in maintaining a high standard of customer service and have a customer-centric approach to their operations.

Description

Serve as the initial point of contact for all customer inquiries, both by phone and electronically.
Respond promptly, professionally, and efficiently to all customer queries.
Log and resolve customer complaints with care and attention.
Gather and assess relevant information to address product and service inquiries effectively.
Organise workflow to meet service level agreements and deadlines.
Coordinate with internal departments to resolve customer issues and concerns.
Manage customer accounts, including allocation and reconciliation.
Maintain accurate records of customer interactions and transactions.
Assist with administrative tasks as needed.
Promote the company's mission, aims, and ethos proactively.
Participate in marketing plans and activities as required.
Assist with other related tasks as assigned by your Manager.Profile

A successful Customer Service Advisor should have:

Excellent organisational and time management skills
Strong numeracy skills for handling billing and financial information
Previous experience in customer service or a related field preferred
Training will be provided for the customer service role within the heat billing department.Job Offer

Hybrid or remote working would be considered if you already have experience in the energy industry
Annual leave: 25 days plus 8 Bank Holidays
Sick pay: enerous sickness and accident insurance
Hours Per Week: 8.30am - 5.00 pm
Loyalty Bonus: After two years' service
Life Assurance: x2 your annual salary
Wellness: Via our Employee Assistance Programme, we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
Eye Care: Annual eye checks will be reimbursed
Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Personal Development: Training Academy/ Mentor initiative
On-site parking
Company events
Onsite gym and spa