Kore.ai Business Analyst
Posted on Sep 23, 2024 by iSoftTek Solutions Inc
Malvern, PA
Admin & Secretarial
Immediate Start
Annual Salary
Contract/Project
Kore.ai Business Analyst
Location: Malvern, PA (hybrid – 3 days/week from office)
Duration: 06-12 monts
Yrs of experience: 8+ Years
Job Description:
As a Business Analyst, you will be part of the team building modern Contact Center applications for our leading Financial Services customers. You will building customer use cases, personas, scenarios, workflows and functional requirements for a Conversation AI platform. You will be working with the Customer Experience and Contact Center teams to understand the conversations during Customer phone calls and chats. You will look for opportunities to optimize the conversational workflows, suggest improvements, identify self-service/bot automation opportunities in order to provide a better experience for the end customers.
Qualifications:
Minimum of 5 years of Business Analyst experience, with a technical background
Must Have: Knowledge of Contact Center technologies such as Genesys, Nice, Amazon Connect, Kore.AI or other Conversational AI Platforms
Must Have: Technical background with a good understanding of cloud software development in Agile Scrums.
Must Have: Experience in working across the time zones
Must Have: Ability to articulate functional requirements, using technology terms, to development teams
Must Have: Very good documentation and presentation skills
Location: Malvern, PA (hybrid – 3 days/week from office)
Duration: 06-12 monts
Yrs of experience: 8+ Years
Job Description:
As a Business Analyst, you will be part of the team building modern Contact Center applications for our leading Financial Services customers. You will building customer use cases, personas, scenarios, workflows and functional requirements for a Conversation AI platform. You will be working with the Customer Experience and Contact Center teams to understand the conversations during Customer phone calls and chats. You will look for opportunities to optimize the conversational workflows, suggest improvements, identify self-service/bot automation opportunities in order to provide a better experience for the end customers.
Qualifications:
Minimum of 5 years of Business Analyst experience, with a technical background
Must Have: Knowledge of Contact Center technologies such as Genesys, Nice, Amazon Connect, Kore.AI or other Conversational AI Platforms
Must Have: Technical background with a good understanding of cloud software development in Agile Scrums.
Must Have: Experience in working across the time zones
Must Have: Ability to articulate functional requirements, using technology terms, to development teams
Must Have: Very good documentation and presentation skills
Reference: 202203284
https://jobs.careeraddict.com/post/95517808
Kore.ai Business Analyst
Posted on Sep 23, 2024 by iSoftTek Solutions Inc
Malvern, PA
Admin & Secretarial
Immediate Start
Annual Salary
Contract/Project
Kore.ai Business Analyst
Location: Malvern, PA (hybrid – 3 days/week from office)
Duration: 06-12 monts
Yrs of experience: 8+ Years
Job Description:
As a Business Analyst, you will be part of the team building modern Contact Center applications for our leading Financial Services customers. You will building customer use cases, personas, scenarios, workflows and functional requirements for a Conversation AI platform. You will be working with the Customer Experience and Contact Center teams to understand the conversations during Customer phone calls and chats. You will look for opportunities to optimize the conversational workflows, suggest improvements, identify self-service/bot automation opportunities in order to provide a better experience for the end customers.
Qualifications:
Minimum of 5 years of Business Analyst experience, with a technical background
Must Have: Knowledge of Contact Center technologies such as Genesys, Nice, Amazon Connect, Kore.AI or other Conversational AI Platforms
Must Have: Technical background with a good understanding of cloud software development in Agile Scrums.
Must Have: Experience in working across the time zones
Must Have: Ability to articulate functional requirements, using technology terms, to development teams
Must Have: Very good documentation and presentation skills
Location: Malvern, PA (hybrid – 3 days/week from office)
Duration: 06-12 monts
Yrs of experience: 8+ Years
Job Description:
As a Business Analyst, you will be part of the team building modern Contact Center applications for our leading Financial Services customers. You will building customer use cases, personas, scenarios, workflows and functional requirements for a Conversation AI platform. You will be working with the Customer Experience and Contact Center teams to understand the conversations during Customer phone calls and chats. You will look for opportunities to optimize the conversational workflows, suggest improvements, identify self-service/bot automation opportunities in order to provide a better experience for the end customers.
Qualifications:
Minimum of 5 years of Business Analyst experience, with a technical background
Must Have: Knowledge of Contact Center technologies such as Genesys, Nice, Amazon Connect, Kore.AI or other Conversational AI Platforms
Must Have: Technical background with a good understanding of cloud software development in Agile Scrums.
Must Have: Experience in working across the time zones
Must Have: Ability to articulate functional requirements, using technology terms, to development teams
Must Have: Very good documentation and presentation skills
Reference: 202203284
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