Sales & Customer Service Associate
Posted on Sep 22, 2024 by Massage Envy
Westborough, MA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Massage Envy Westborough provides whole body wellness services.
We are looking for a customer-oriented sales associate. A sales/customer service associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.
Responsibilities
Generate sales (memberships, product & add-ons); match or exceed goals assigned
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Ability to work alone on shifts and handle any customer interactions
Fast learner
Skills
Proven customer support experience or experience as a client service representative
Spa and sales experience is a plus!
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Efficient in working with computers
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Benefits
Hourly pay PLUS sales commissions for Wellness Program sales, enhancements and retail sales
Vacation bonuses
Free Monthly massages and facials
Schedule Flexibility with Wednesday, Thurday, Friday & Saturday Part time hours
What it Takes to Succeed: Personality, modivation to drive sales & memberships.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
Job ID:
(phone number removed)
Massage Envy Westborough provides whole body wellness services.
We are looking for a customer-oriented sales associate. A sales/customer service associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.
Responsibilities
Generate sales (memberships, product & add-ons); match or exceed goals assigned
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Ability to work alone on shifts and handle any customer interactions
Fast learner
Skills
Proven customer support experience or experience as a client service representative
Spa and sales experience is a plus!
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Efficient in working with computers
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Benefits
Hourly pay PLUS sales commissions for Wellness Program sales, enhancements and retail sales
Vacation bonuses
Free Monthly massages and facials
Schedule Flexibility with Wednesday, Thurday, Friday & Saturday Part time hours
What it Takes to Succeed: Personality, modivation to drive sales & memberships.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
Job ID:
(phone number removed)
Reference: 202174608
https://jobs.careeraddict.com/post/95512435
Sales & Customer Service Associate
Posted on Sep 22, 2024 by Massage Envy
Westborough, MA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Massage Envy Westborough provides whole body wellness services.
We are looking for a customer-oriented sales associate. A sales/customer service associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.
Responsibilities
Generate sales (memberships, product & add-ons); match or exceed goals assigned
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Ability to work alone on shifts and handle any customer interactions
Fast learner
Skills
Proven customer support experience or experience as a client service representative
Spa and sales experience is a plus!
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Efficient in working with computers
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Benefits
Hourly pay PLUS sales commissions for Wellness Program sales, enhancements and retail sales
Vacation bonuses
Free Monthly massages and facials
Schedule Flexibility with Wednesday, Thurday, Friday & Saturday Part time hours
What it Takes to Succeed: Personality, modivation to drive sales & memberships.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
Job ID:
(phone number removed)
Massage Envy Westborough provides whole body wellness services.
We are looking for a customer-oriented sales associate. A sales/customer service associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.
Responsibilities
Generate sales (memberships, product & add-ons); match or exceed goals assigned
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Ability to work alone on shifts and handle any customer interactions
Fast learner
Skills
Proven customer support experience or experience as a client service representative
Spa and sales experience is a plus!
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Efficient in working with computers
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Benefits
Hourly pay PLUS sales commissions for Wellness Program sales, enhancements and retail sales
Vacation bonuses
Free Monthly massages and facials
Schedule Flexibility with Wednesday, Thurday, Friday & Saturday Part time hours
What it Takes to Succeed: Personality, modivation to drive sales & memberships.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
Job ID:
(phone number removed)
Reference: 202174608
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