Overview:

In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.

Responsibilities:

Performs clerical and administrative duties relating primarily to the daily scheduling of outpatient admissions for the assigned department. Work is conducted in accordance with established standards and procedures and requires the ability to handle multiple tasks concurrently.

Responsibilities include:

Schedules patients for department services or studies based on physician referral.

Calls patients to set up and confirm appointments; follows up to ensure that each referral is contacted, and a disposition is reached; records cancellations and reschedules time slot.

Answers, screens and directs telephone calls.

Provides information in response to general inquiries from patients, visitors, staff and others.

Performs related general office/clerical support duties.

Transfers patient data to internal forms, and faxes paperwork to Admitting for patient pre-registration.

Assembles and processes charts for scheduled patients in accordance with established procedures.

Types, collates and assembles documents; and photocopying/faxing reports, files, charts and related materials.

Proofs dictated reports for missing information and returns for correction, distributes corrected copy to appropriate physician.

Monitors/orders standard office supplies.

Establishes, maintains and updates files, records, accounts and other information as needed to support and document office activities.

Enters, corrects and/or batches daily charges into automated system according to established procedures; reviews reports to validate that charges are accurate for services received; ensures that inaccuracies are corrected.

Qualifications:

Education/Work Experience Requirements:

One year of related work experience, OR any combination of experience and education that would demonstrate the capability to perform the required knowledge, skills and abilities position.

Knowledge of medical terminology obtained through formal education or previous healthcare work experience is strongly preferred.