Customer Experience Consultant
Posted on Sep 22, 2024 by Next Generation Career Coaching
Fairfax, VA
Customer Service
Immediate Start
Annual Salary
Full-Time
We are seeking Customer Experience Professionals with an active Top Secret Clearance and full scope polygraph.
The position is on-site, in Fairfax, VA, so candidates must be located in or within a commutable distance to the area.
This position is open only to U.S. citizens and lawful permanent residents (green card holders) due to the nature of the work and compliance with federal regulations.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Responsibilities:
The overall responsibility is to develop testing strategy and plans with our client, cross-service teams, and third-party partners. This requires a deep understanding and extensive experience with Avaya architecture, design, implementation, and testing to support architecture designs for global deployments in the constantly evolving field.
Requirements:
- Experience working with Avaya CM implementation and service-related work
- Experience working in the support field and direct customer interactions
- Strong technical knowledge and experience with Avayas product portfolio
- Technical working knowledge and experience with Communication Manager, Session, and System Manager
- Technical working knowledge and experience with Session Initiation Protocol
- Knowledge and experience with Avayas Contact Center portfolio
We are looking for applicants with the following:
- Strong personal computer and business solution software skills in application administration, design, and architecture
- Strong analytical and problem-solving skills for design, coordination, and testing of applications
- Leadership skills to guide and mentor the work of less experienced personnel
- Good communication skills to communicate with customers, support personnel, and management
- Ability to work in a team environment
- High tolerance for stressful situations
- Bachelors degree or equivalent years of experience
- At least 5 years of professional experience in the related field
Additional Responsibilities:
- Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network
- Monitor, manage, and maintain voice call flow traffic across PRI/H.323/SIP trunk groups connecting to Avaya products and other telecommunication platforms
- Migrate call flows to enhance telecommunication posture
- Manage and maintain a bash script application to manage login accounts in Avaya and non-Avaya servers
- Work with the customer's O&M Team and other organizations to maintain reliable talk paths between voice networks
- Create and maintain various eDocuments capturing how to manage and maintain communications within the customer's voice network
- Respond to requests for assistance on performing administrative tasks and troubleshooting actions
- Train newer voice engineers on performing the tasks mentioned
The position is on-site, in Fairfax, VA, so candidates must be located in or within a commutable distance to the area.
This position is open only to U.S. citizens and lawful permanent residents (green card holders) due to the nature of the work and compliance with federal regulations.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Responsibilities:
The overall responsibility is to develop testing strategy and plans with our client, cross-service teams, and third-party partners. This requires a deep understanding and extensive experience with Avaya architecture, design, implementation, and testing to support architecture designs for global deployments in the constantly evolving field.
Requirements:
- Experience working with Avaya CM implementation and service-related work
- Experience working in the support field and direct customer interactions
- Strong technical knowledge and experience with Avayas product portfolio
- Technical working knowledge and experience with Communication Manager, Session, and System Manager
- Technical working knowledge and experience with Session Initiation Protocol
- Knowledge and experience with Avayas Contact Center portfolio
We are looking for applicants with the following:
- Strong personal computer and business solution software skills in application administration, design, and architecture
- Strong analytical and problem-solving skills for design, coordination, and testing of applications
- Leadership skills to guide and mentor the work of less experienced personnel
- Good communication skills to communicate with customers, support personnel, and management
- Ability to work in a team environment
- High tolerance for stressful situations
- Bachelors degree or equivalent years of experience
- At least 5 years of professional experience in the related field
Additional Responsibilities:
- Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network
- Monitor, manage, and maintain voice call flow traffic across PRI/H.323/SIP trunk groups connecting to Avaya products and other telecommunication platforms
- Migrate call flows to enhance telecommunication posture
- Manage and maintain a bash script application to manage login accounts in Avaya and non-Avaya servers
- Work with the customer's O&M Team and other organizations to maintain reliable talk paths between voice networks
- Create and maintain various eDocuments capturing how to manage and maintain communications within the customer's voice network
- Respond to requests for assistance on performing administrative tasks and troubleshooting actions
- Train newer voice engineers on performing the tasks mentioned
Reference: 202180035
https://jobs.careeraddict.com/post/95511042
Customer Experience Consultant
Posted on Sep 22, 2024 by Next Generation Career Coaching
Fairfax, VA
Customer Service
Immediate Start
Annual Salary
Full-Time
We are seeking Customer Experience Professionals with an active Top Secret Clearance and full scope polygraph.
The position is on-site, in Fairfax, VA, so candidates must be located in or within a commutable distance to the area.
This position is open only to U.S. citizens and lawful permanent residents (green card holders) due to the nature of the work and compliance with federal regulations.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Responsibilities:
The overall responsibility is to develop testing strategy and plans with our client, cross-service teams, and third-party partners. This requires a deep understanding and extensive experience with Avaya architecture, design, implementation, and testing to support architecture designs for global deployments in the constantly evolving field.
Requirements:
- Experience working with Avaya CM implementation and service-related work
- Experience working in the support field and direct customer interactions
- Strong technical knowledge and experience with Avayas product portfolio
- Technical working knowledge and experience with Communication Manager, Session, and System Manager
- Technical working knowledge and experience with Session Initiation Protocol
- Knowledge and experience with Avayas Contact Center portfolio
We are looking for applicants with the following:
- Strong personal computer and business solution software skills in application administration, design, and architecture
- Strong analytical and problem-solving skills for design, coordination, and testing of applications
- Leadership skills to guide and mentor the work of less experienced personnel
- Good communication skills to communicate with customers, support personnel, and management
- Ability to work in a team environment
- High tolerance for stressful situations
- Bachelors degree or equivalent years of experience
- At least 5 years of professional experience in the related field
Additional Responsibilities:
- Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network
- Monitor, manage, and maintain voice call flow traffic across PRI/H.323/SIP trunk groups connecting to Avaya products and other telecommunication platforms
- Migrate call flows to enhance telecommunication posture
- Manage and maintain a bash script application to manage login accounts in Avaya and non-Avaya servers
- Work with the customer's O&M Team and other organizations to maintain reliable talk paths between voice networks
- Create and maintain various eDocuments capturing how to manage and maintain communications within the customer's voice network
- Respond to requests for assistance on performing administrative tasks and troubleshooting actions
- Train newer voice engineers on performing the tasks mentioned
The position is on-site, in Fairfax, VA, so candidates must be located in or within a commutable distance to the area.
This position is open only to U.S. citizens and lawful permanent residents (green card holders) due to the nature of the work and compliance with federal regulations.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Responsibilities:
The overall responsibility is to develop testing strategy and plans with our client, cross-service teams, and third-party partners. This requires a deep understanding and extensive experience with Avaya architecture, design, implementation, and testing to support architecture designs for global deployments in the constantly evolving field.
Requirements:
- Experience working with Avaya CM implementation and service-related work
- Experience working in the support field and direct customer interactions
- Strong technical knowledge and experience with Avayas product portfolio
- Technical working knowledge and experience with Communication Manager, Session, and System Manager
- Technical working knowledge and experience with Session Initiation Protocol
- Knowledge and experience with Avayas Contact Center portfolio
We are looking for applicants with the following:
- Strong personal computer and business solution software skills in application administration, design, and architecture
- Strong analytical and problem-solving skills for design, coordination, and testing of applications
- Leadership skills to guide and mentor the work of less experienced personnel
- Good communication skills to communicate with customers, support personnel, and management
- Ability to work in a team environment
- High tolerance for stressful situations
- Bachelors degree or equivalent years of experience
- At least 5 years of professional experience in the related field
Additional Responsibilities:
- Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network
- Monitor, manage, and maintain voice call flow traffic across PRI/H.323/SIP trunk groups connecting to Avaya products and other telecommunication platforms
- Migrate call flows to enhance telecommunication posture
- Manage and maintain a bash script application to manage login accounts in Avaya and non-Avaya servers
- Work with the customer's O&M Team and other organizations to maintain reliable talk paths between voice networks
- Create and maintain various eDocuments capturing how to manage and maintain communications within the customer's voice network
- Respond to requests for assistance on performing administrative tasks and troubleshooting actions
- Train newer voice engineers on performing the tasks mentioned
Reference: 202180035
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