Overview:

Serves in a receptionist role to provide front desk coverage to patients and families for greeting and scheduling. Other duties include but not limited to typing, filing, scheduling patients, registering patients, pre-certifying patients prior to care as appropriate.  Serves as department greeter regarding employees, patients and visitors.     

Qualifications:

Education:

High school graduate or equivalent   

Experience:    

Two years clerical and/or receptionist experience required.

Computer experience required   

Other Knowledge/Skills/Abilities:

Basic knowledge of computer skills required

Basic knowledge of medical terminology preferred

Excellent interpersonal and customer service skills required

Excellent organizational skills required

Basic analytical skils for scheduling procedures and tasks.

Excellent reception and telephone skills

Universal Precautions Category I

Responsibilities:

Reception/Scheduling

Daily direct contact with patients and customers – excellent interpersonal skills required.

Accesses computer terminal to input, update, retrieve and review patient admission information on new and established patients.

Answers phones and takes accurate messages.

Confirms orders by daily contact with referral sources, attains proper patient information, written physician order and preauthorization of insurance.

Organizes/monitors schedule for all department clinicians.

Utilizes decision-making skills in all scheduling procedures for initial evaluations and follow-up appointments.

Medical Records

Establishes, prepares and files outpatient medical record charts for all services

Copies, files, faxes, scans and routes outpatient medical records and correspondence to physicians, medical records department and third party payers.

Pulls medical record charts daily for all service areas.

Billing

Checks billing sheets daily for accuracy and complete information

Inputs patient data, charges and adjustments on a daily basis

Generates statistical billing data s requested by manager/director.

Rehab Support

Assists with rehabilitative services for patients of all ages under the direct supervision of the therapists and/or assistant.

Transports patients to and from therapy in accordance with patient schedule.

Prepares the patient and treatment area prior to and following treatment procedures.

Maintains inventory of rehabilitation equipment and assists for ordering of supplies.

Provides coverage for other staff when needed.

Demonstrates support for and participates as requested in accomplishing Rehab Services goals and objectives.

Schedules all appointments and maintains efficient Master schedule for OT/PT/SLP. Keeps manager informed of concerns regarding wait times.

Answers phone and greets customers in a friendly manner.

Registers patients, verifies physician’s orders, updates demographics and insurance on existing patients and obtains signature for proper billing.

Pre-certifies patients insurance when needed to ensure payment and correct billing.

Completes discharge process on all patients. Forwards appropriate record information to Health Information.

Participates in Competency Assessment Process.

Performs other duties as assigned or requested.