Customer Service Representative
Posted on Sep 21, 2024 by Keefe Group
Saint Louis County, MO
Other
Immediate Start
Annual Salary
Full-Time
Overview:
Are you looking for a career with premium benefits and the potential for growth?
At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position:
Wage $16.50 per hour
$300 Sign on Bonus
Potential to earn up to $300 monthly Bonus
Full time with Benefits
MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA
Training: M-F 8am-4pm (3weeks) 2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm
The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.
Essential Functions, Duties, and Responsibilities
Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
Process customer orders, deposits, track shipments and answer customer questions.
Process a variety of administrative tasks as a result of the customer call or chat.
Consistently meet establish performance metrics and quality standards.
Complete other duties assigned by management.
What You'll Need:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
Ability to attend two-week training from 8am to 4pm Monday through Friday
Knowledge of basic PC and Microsoft Office skills
Prior customer service experience preferred
Excellent verbal and written communication skills
Professional and upbeat telephone voice
Ability to type 30 wpm
Must be at least 18 years old
Must live in the St. Louis metropolitan area
Benefits:
Keefe offers comprehensive benefits to all regular-full time employees:
Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:
Paid Time Off
Company Match for the 401(k) Retirement Savings Plan
Weekly Pay
We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement:
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
Are you looking for a career with premium benefits and the potential for growth?
At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position:
Wage $16.50 per hour
$300 Sign on Bonus
Potential to earn up to $300 monthly Bonus
Full time with Benefits
MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA
Training: M-F 8am-4pm (3weeks) 2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm
The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.
Essential Functions, Duties, and Responsibilities
Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
Process customer orders, deposits, track shipments and answer customer questions.
Process a variety of administrative tasks as a result of the customer call or chat.
Consistently meet establish performance metrics and quality standards.
Complete other duties assigned by management.
What You'll Need:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
Ability to attend two-week training from 8am to 4pm Monday through Friday
Knowledge of basic PC and Microsoft Office skills
Prior customer service experience preferred
Excellent verbal and written communication skills
Professional and upbeat telephone voice
Ability to type 30 wpm
Must be at least 18 years old
Must live in the St. Louis metropolitan area
Benefits:
Keefe offers comprehensive benefits to all regular-full time employees:
Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:
Paid Time Off
Company Match for the 401(k) Retirement Savings Plan
Weekly Pay
We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement:
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
Reference: 202119701
https://jobs.careeraddict.com/post/95504755
Customer Service Representative
Posted on Sep 21, 2024 by Keefe Group
Saint Louis County, MO
Other
Immediate Start
Annual Salary
Full-Time
Overview:
Are you looking for a career with premium benefits and the potential for growth?
At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position:
Wage $16.50 per hour
$300 Sign on Bonus
Potential to earn up to $300 monthly Bonus
Full time with Benefits
MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA
Training: M-F 8am-4pm (3weeks) 2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm
The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.
Essential Functions, Duties, and Responsibilities
Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
Process customer orders, deposits, track shipments and answer customer questions.
Process a variety of administrative tasks as a result of the customer call or chat.
Consistently meet establish performance metrics and quality standards.
Complete other duties assigned by management.
What You'll Need:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
Ability to attend two-week training from 8am to 4pm Monday through Friday
Knowledge of basic PC and Microsoft Office skills
Prior customer service experience preferred
Excellent verbal and written communication skills
Professional and upbeat telephone voice
Ability to type 30 wpm
Must be at least 18 years old
Must live in the St. Louis metropolitan area
Benefits:
Keefe offers comprehensive benefits to all regular-full time employees:
Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:
Paid Time Off
Company Match for the 401(k) Retirement Savings Plan
Weekly Pay
We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement:
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
Are you looking for a career with premium benefits and the potential for growth?
At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position:
Wage $16.50 per hour
$300 Sign on Bonus
Potential to earn up to $300 monthly Bonus
Full time with Benefits
MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA
Training: M-F 8am-4pm (3weeks) 2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm
The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.
Essential Functions, Duties, and Responsibilities
Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
Process customer orders, deposits, track shipments and answer customer questions.
Process a variety of administrative tasks as a result of the customer call or chat.
Consistently meet establish performance metrics and quality standards.
Complete other duties assigned by management.
What You'll Need:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
Ability to attend two-week training from 8am to 4pm Monday through Friday
Knowledge of basic PC and Microsoft Office skills
Prior customer service experience preferred
Excellent verbal and written communication skills
Professional and upbeat telephone voice
Ability to type 30 wpm
Must be at least 18 years old
Must live in the St. Louis metropolitan area
Benefits:
Keefe offers comprehensive benefits to all regular-full time employees:
Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:
Paid Time Off
Company Match for the 401(k) Retirement Savings Plan
Weekly Pay
We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement:
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
Reference: 202119701
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