Summary:

Team Member Relations Specialist

SUMMARY DESCRIPTION:

The Team Member Relations Specialist is responsible for leading team member experience initiatives. Serve as a direct contact for team members on engagement matters, surveys, conflict resolution, conducting interviews and meeting regularly with team members and management in the organization. The position formulates partnerships across the organization to deliver value-added service to management and team members that reflect the business objectives of the organization and work with the engagement team to assist in team member engagement efforts.  

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.Conducts weekly meetings with respective business units.

• Consults with line management, providing HR guidance when appropriate.

• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.Manages and resolves complex team member relations issues.

• Conducts effective, thorough, and objective investigations.

• Conducts employee relations counseling, outplacement counseling, and the exit interview process.Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention.

• Create, plan and execute quarterly team member events.

• Work with HR manager on annual vacation events and anniversary events.

• Work with engagement team on engagement efforts and conversations between Team Members and members of leadership.

• Other Duties as assigned

JOB SPECIFICATIONS: 

• Must be 21 years or older.

• Experience in event planning at a corporate level.

• Experience in conducting investigations and handling confidential information.

• Bachelor’s degree preferred or equivalent experience preferred.

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong written and verbal communication skills.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software; HCMS and employee benefit and communication portals.

• Demonstrated outstanding organizational, planning, project management and leadership skills.

• Advanced knowledge of company internal controls and Policies and Procedures

CORE COMPETENCIES:

• Communication

• Accountability

• Adaptability/Flexibility

• Commitment to Culture

• Self Awareness and Emotional Intelligence

• Goal Oriented

• Initiative

• Goal Achievement

TRAVEL REQUIREMENTS

Will require travel between casino property and administrative offices

WORK HOURS:

Due to the unpredictable hospitality/entertainment industry, Team members must work varying schedules to reflect the property's business needs.

CERTIFICATION REQUIREMENTS

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? Applicable professional certification preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:

1 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

2 Exposure to secondhand smoke

2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:

1 Physical mobility: movement from place to place on the job, considering distance and speed

1 Physical agility: ability to maneuver body while in place

1 Ability to lift up to 20 lbs.

1 Physical strength to manage routine office materials and tools

1 Dexterity of hands and fingers

1 Dexterity of feet

1 Physical balance: ability to maintain balance and physical control

1 Coordination: including eye/hand, hand/foot, etc.

1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

2 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute basic math calculation

COMMUNICATION:

1 Fluency in English

0 Fluency in another language

3 Verbal communication

3 Written communication

2 Non-verbal communication

SENSORY ABILITIES:

1 Ability to see

1 Ability to distinguish colors

1 Ability to hear

1 Ability to smell

1 Ability to taste

1 Sense of touch