Overview:

Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

Responsibilities:

Delivers quality service to Paychex clients via phone, email, chat, and other avenues

Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures

Identifies opportunities for process improvement and works with leaders to implement

Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

Documents all interactions

Serves as a mentor for less experienced teammates

Performs data input, maintaining strong prioritization and organization

Qualifications:

Bachelor's Degree - Preferred