Overview:

Job Title: Dispatcer

Department: Dispatch

Location: Remote

Supervisor: Logistics Manager/Service Manager

FLSA Status: Nonexempt

Remote: Yes

Summary 

The Dispatcher answers customer’s questions or concerns about the shipping and delivery of their products.  Has extensive knowledge of the products that Don’s Appliances sells in order to answer questions accurately.  Candidate has effective problem-solving skills and critical thinking abilities.  Skilled in handling high-pressure situations.

Essential Duties and Responsibilities

Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.

Relaying information such as work orders or other messages to and from crews, supervisors or other personnel.

Uses telephones or text messages to contact employees or emergency personnel.

Speaking with supervisors or customers to resolve problems, requests for services or equipment.

Preparing daily work such as schedules.

Preparing work orders for crew or receiving work orders from work crews.

Being in charge of communications within company assigned territories.

Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

Supervisory Responsibilities

None

Education and Experience

Education

High school diploma or GED required.

Experience

Excellent communication skills to collaborate with others under any type of condition.

Excellent clerical and organizational skills to keep track of schedules, routes and personnel.

Knowledge of computers for scheduling and other dispatching duties.

Ability to multitask with different, and sometimes conflicting, events happening at the same time.

Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances. 

Ability to relay information in a fast-paced environment.

Work Location/Hours

Remote (Initial training will occur at our headquarters in Robinson TWP, Pittsburgh, PA)

Monday – Friday 8:00 – 4:30 (occasional weekend/evening hours may be required)

Company’s website

EEO Statement

Don’s Appliances is an equal opportunity employer.  In accordance with the applicable law, we prohibit discrimination against any applicant or team member based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any team member, including supervisors and co-workers.