Dispatch Manager
Posted on Sep 21, 2024 by Fantes Plumbing, Heating & Air
Rockville, MD
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Overview:
Who/What Are We Looking For?
The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees.
Essential Duties & Responsibilities:
Responsible for coaching and developing team members, including setting performance goals and objectives
Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed
Assist with the hiring and training of new employees
Assist the team during high volume call times and peak season
Communicate policy updates to employees through team meetings
Document all coaching/development sessions in a timely manner
Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required
Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner
Other related duties and responsibilities as assigned and/or required
Qualifications:
2-5 years Customer Service/Call Center/Dispatch experience
Minimum 3 to 5 years of management or supervisory experience; call center or dispatch experience preferred
Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
Leadership skills to effectively develop, lead, inspire and motivate a high performing team
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems
Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules
Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Who Are We?
F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
43-year-old residential home services business with over 750 employees spread across 9 offices
Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main office
What Do We Have?
Top-notch facilities/office environment
Excellent support staff
Job stability
Great compensation
Industry-leading benefits package
Room for growth and improvement
Forward-thinking management team
Compensation: $75,000 - $95,000
Benefits Offered:
Competitive salary with great bonus potential
Family atmosphere with a welcoming team and great resources
Company-paid Medical, Dental, and Vision Insurance
401(K) with a company match
Company-paid Long-Term Disability Insurance
Company-paid life insurance policy
Short term disability and voluntary life insurance
Paid Vacations, Holidays, and Sick days
F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate:
USD $75,000.00/Yr.
Posted Max Pay Rate:
USD $95,000.00/Yr.
Who/What Are We Looking For?
The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees.
Essential Duties & Responsibilities:
Responsible for coaching and developing team members, including setting performance goals and objectives
Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed
Assist with the hiring and training of new employees
Assist the team during high volume call times and peak season
Communicate policy updates to employees through team meetings
Document all coaching/development sessions in a timely manner
Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required
Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner
Other related duties and responsibilities as assigned and/or required
Qualifications:
2-5 years Customer Service/Call Center/Dispatch experience
Minimum 3 to 5 years of management or supervisory experience; call center or dispatch experience preferred
Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
Leadership skills to effectively develop, lead, inspire and motivate a high performing team
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems
Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules
Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Who Are We?
F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
43-year-old residential home services business with over 750 employees spread across 9 offices
Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main office
What Do We Have?
Top-notch facilities/office environment
Excellent support staff
Job stability
Great compensation
Industry-leading benefits package
Room for growth and improvement
Forward-thinking management team
Compensation: $75,000 - $95,000
Benefits Offered:
Competitive salary with great bonus potential
Family atmosphere with a welcoming team and great resources
Company-paid Medical, Dental, and Vision Insurance
401(K) with a company match
Company-paid Long-Term Disability Insurance
Company-paid life insurance policy
Short term disability and voluntary life insurance
Paid Vacations, Holidays, and Sick days
F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate:
USD $75,000.00/Yr.
Posted Max Pay Rate:
USD $95,000.00/Yr.
Reference: 202121661
https://jobs.careeraddict.com/post/95502794
Dispatch Manager
Posted on Sep 21, 2024 by Fantes Plumbing, Heating & Air
Rockville, MD
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Overview:
Who/What Are We Looking For?
The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees.
Essential Duties & Responsibilities:
Responsible for coaching and developing team members, including setting performance goals and objectives
Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed
Assist with the hiring and training of new employees
Assist the team during high volume call times and peak season
Communicate policy updates to employees through team meetings
Document all coaching/development sessions in a timely manner
Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required
Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner
Other related duties and responsibilities as assigned and/or required
Qualifications:
2-5 years Customer Service/Call Center/Dispatch experience
Minimum 3 to 5 years of management or supervisory experience; call center or dispatch experience preferred
Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
Leadership skills to effectively develop, lead, inspire and motivate a high performing team
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems
Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules
Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Who Are We?
F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
43-year-old residential home services business with over 750 employees spread across 9 offices
Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main office
What Do We Have?
Top-notch facilities/office environment
Excellent support staff
Job stability
Great compensation
Industry-leading benefits package
Room for growth and improvement
Forward-thinking management team
Compensation: $75,000 - $95,000
Benefits Offered:
Competitive salary with great bonus potential
Family atmosphere with a welcoming team and great resources
Company-paid Medical, Dental, and Vision Insurance
401(K) with a company match
Company-paid Long-Term Disability Insurance
Company-paid life insurance policy
Short term disability and voluntary life insurance
Paid Vacations, Holidays, and Sick days
F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate:
USD $75,000.00/Yr.
Posted Max Pay Rate:
USD $95,000.00/Yr.
Who/What Are We Looking For?
The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees.
Essential Duties & Responsibilities:
Responsible for coaching and developing team members, including setting performance goals and objectives
Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed
Assist with the hiring and training of new employees
Assist the team during high volume call times and peak season
Communicate policy updates to employees through team meetings
Document all coaching/development sessions in a timely manner
Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required
Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner
Other related duties and responsibilities as assigned and/or required
Qualifications:
2-5 years Customer Service/Call Center/Dispatch experience
Minimum 3 to 5 years of management or supervisory experience; call center or dispatch experience preferred
Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
Leadership skills to effectively develop, lead, inspire and motivate a high performing team
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems
Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules
Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Who Are We?
F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
43-year-old residential home services business with over 750 employees spread across 9 offices
Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main office
What Do We Have?
Top-notch facilities/office environment
Excellent support staff
Job stability
Great compensation
Industry-leading benefits package
Room for growth and improvement
Forward-thinking management team
Compensation: $75,000 - $95,000
Benefits Offered:
Competitive salary with great bonus potential
Family atmosphere with a welcoming team and great resources
Company-paid Medical, Dental, and Vision Insurance
401(K) with a company match
Company-paid Long-Term Disability Insurance
Company-paid life insurance policy
Short term disability and voluntary life insurance
Paid Vacations, Holidays, and Sick days
F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate:
USD $75,000.00/Yr.
Posted Max Pay Rate:
USD $95,000.00/Yr.
Reference: 202121661
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