Overview:

Call Center-Customer Service Representative 

Salary: $18 - $23/hour + up to $400/week in commission

Location: 2601 Fortune Circle East. Indianapolis.

Weekend availability - is required

Are you looking to jump in a dynamic, innovative and growing career opportunity. Bassett Services offers you a small business feel, but a large business size, growth with stability. And if you're the kind of person who likes to assist customers by providing solutions, then Bassett Services could be a perfect fit to grow your career. We're looking for Customer Service Professionals for our Plainfield, IN office. This role is for people who want to provide our Maintenance Agreement Members and potential new customers with the excellent customer service they want and deserve. Join our team to deliver personalized service that demonstrates the value of being serviced by Bassett Services. If you desire a career with plenty of opportunities, let's talk.

Qualifications & Skills:

Must have 2+ years of CSR experience.

Call Center experience 1+ years

Service Titan or home services industry experience (not necessary but a plus)

Proficiency with computers, especially software applications including, MS Word, email and CMS is a plus

Engage in active listening, confirm or clarify information, and manage and provide solutions

Exceptional interpersonal and rapport building skills

Strong written and verbal communication

Strong time management, organizational skills, and decision-making skills

Detail oriented, consistent, adaptable, and accountable

Proficiency in problem analysis and problem solving

Ability to multitask

Strong attendance

Build lasting relationships with customers and other call center team members

Benefits:

At Bassett Services, we pride ourselves in development and we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Along with on-going training and unmatched rewards, like full benefits, and a 401k match, Bassett Services seeks to provide a workplace where everyone can be their authentic self. Through Bassett Services competitive salary and benefits, you will feel valued daily.

· Medical, Prescription, Dental, Vision 

· Disability & Term Life Insurance

· Matching 401k benefits

· On-going training & development, & growth opportunities

· Paid Holidays

· Paid Time Off (PTO)

Who WE Are:

At Bassett Services we have a small business feel but large business size, growth and stability. We have hard working teams that are dedicated to the company's continued success and are rewarded for their contributions.

We prioritize our employees and welcome you to the family trough on-going training and unmatched rewards, like full benefits, and a 401k match. If you want to become a part of our growing and successful team, apply today!

Job Type: Full-time

Qualifications:

Who WE Are:   

  

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   

  

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!     

If this sounds like something you would like to join for a long-term career move, apply today!   

Responsibilities:

What you will do: 

Call customers from prior day for quality check 

Call maintenance customers and schedule visits 

Call on customer list to offer promotions 

Follow up on reviews positive and negative 

General inbound customer service  

What you bring: 

Previous customer service experience 

Strong attention to details 

Conscientious, team player 

Honesty integrity, quality craftsmanship and a good attitude 

Clear background check and drug screen