Help Desk Analyst
Posted on Sep 21, 2024 by Workforce Opportunity Services
New York County, NY
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Overview:
Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce.
WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit .
Responsibilities:
The Help Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Additionally,
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in-person or over the phone
Write training manuals
Train computer users
Maintain daily performance of computer systems
Respond to email messages for customers seeking help
Ask customers questions to determine nature of problem
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up computers
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals for users
Follow-up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Qualifications:
Authorized to work in the United States
High School Diploma (or equivalent)
Available to commit to a full-time schedule
Additional Information:
Location:
New York, NY
Job Type:
Full-Time
Contract - 6 Months
Salary:
$30.00-$35.00/Hour
Benefits:
Free Individual Health Insurance
Free Training (Program specific)
Paid Vacation
Paid Company Holidays
Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
Individual Mentor
401k Retirement Savings
Interest free loans (Case basis)
About Us:
At WOS, we celebrate diversity and are committed to creating an inclusive environment for all employees and ensuring a workplace free from all forms of discrimination or harassment. We strongly encourage women, people of color, people who are veterans, people who identify as LGBTQIA, and members of ethnic minorities to apply!
Pay Range:
USD $30.00 - USD $35.00 /Hr.
Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce.
WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit .
Responsibilities:
The Help Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Additionally,
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in-person or over the phone
Write training manuals
Train computer users
Maintain daily performance of computer systems
Respond to email messages for customers seeking help
Ask customers questions to determine nature of problem
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up computers
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals for users
Follow-up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Qualifications:
Authorized to work in the United States
High School Diploma (or equivalent)
Available to commit to a full-time schedule
Additional Information:
Location:
New York, NY
Job Type:
Full-Time
Contract - 6 Months
Salary:
$30.00-$35.00/Hour
Benefits:
Free Individual Health Insurance
Free Training (Program specific)
Paid Vacation
Paid Company Holidays
Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
Individual Mentor
401k Retirement Savings
Interest free loans (Case basis)
About Us:
At WOS, we celebrate diversity and are committed to creating an inclusive environment for all employees and ensuring a workplace free from all forms of discrimination or harassment. We strongly encourage women, people of color, people who are veterans, people who identify as LGBTQIA, and members of ethnic minorities to apply!
Pay Range:
USD $30.00 - USD $35.00 /Hr.
Reference: 202121794
https://jobs.careeraddict.com/post/95502662
Help Desk Analyst
Posted on Sep 21, 2024 by Workforce Opportunity Services
New York County, NY
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Overview:
Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce.
WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit .
Responsibilities:
The Help Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Additionally,
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in-person or over the phone
Write training manuals
Train computer users
Maintain daily performance of computer systems
Respond to email messages for customers seeking help
Ask customers questions to determine nature of problem
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up computers
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals for users
Follow-up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Qualifications:
Authorized to work in the United States
High School Diploma (or equivalent)
Available to commit to a full-time schedule
Additional Information:
Location:
New York, NY
Job Type:
Full-Time
Contract - 6 Months
Salary:
$30.00-$35.00/Hour
Benefits:
Free Individual Health Insurance
Free Training (Program specific)
Paid Vacation
Paid Company Holidays
Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
Individual Mentor
401k Retirement Savings
Interest free loans (Case basis)
About Us:
At WOS, we celebrate diversity and are committed to creating an inclusive environment for all employees and ensuring a workplace free from all forms of discrimination or harassment. We strongly encourage women, people of color, people who are veterans, people who identify as LGBTQIA, and members of ethnic minorities to apply!
Pay Range:
USD $30.00 - USD $35.00 /Hr.
Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce.
WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit .
Responsibilities:
The Help Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Additionally,
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in-person or over the phone
Write training manuals
Train computer users
Maintain daily performance of computer systems
Respond to email messages for customers seeking help
Ask customers questions to determine nature of problem
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up computers
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals for users
Follow-up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Qualifications:
Authorized to work in the United States
High School Diploma (or equivalent)
Available to commit to a full-time schedule
Additional Information:
Location:
New York, NY
Job Type:
Full-Time
Contract - 6 Months
Salary:
$30.00-$35.00/Hour
Benefits:
Free Individual Health Insurance
Free Training (Program specific)
Paid Vacation
Paid Company Holidays
Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
Individual Mentor
401k Retirement Savings
Interest free loans (Case basis)
About Us:
At WOS, we celebrate diversity and are committed to creating an inclusive environment for all employees and ensuring a workplace free from all forms of discrimination or harassment. We strongly encourage women, people of color, people who are veterans, people who identify as LGBTQIA, and members of ethnic minorities to apply!
Pay Range:
USD $30.00 - USD $35.00 /Hr.
Reference: 202121794
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog