Overview:

Konikoff Dentistry is looking for a Front office receptionist in Chesapeake, VA 23322 to assist our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. The ideal candidate would have experience in working in a dental office or medical office. All aspects of the job require an exceptional level of customer service and communication skills.

Hours: Monday: 7:50 - 6:30, Tuesday: off, Wednesday-Friday: 7:50-5:30 and one Sat/month: 8-12

Responsibilities:

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

Customer Service; acknowledge, smile and greet patients upon arrival/dismissal

Respond to patient questions and or concerns according to Policies

Answering Telephones

Scheduling Appointments

Maintaining Appointment Book

Confirming Appointments

Follow up on no shows/cancellation of Appointments

Register Patients on sign in sheet

Post charges and payments to patient accounts

Checking voice-mail on a daily basis

Maintain a clean and friendly waiting area for patients

Qualifications:

Experience working in a dental, medical, or other health-care office, preferred

Knowledge of insurance plans (HMO/PPO), is a plus

Experience answering telephone

Must have exceptional customer service skills

#JAN