Overview:

This role is with AmTrust’s Specialty Risk Group, whose business is underwriting warranties, service contracts, credit products, and other specialty insurance programs. The Business Process Manager will work closely with IT, Business Development, Compliance, Finance, Underwriting, and account managers to ensure that new programs and changes to programs are effectively managed through AmTrust Specialty Risk’s management processes and systems. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. 

Responsibilities:

1. Set-up receipt of accurate program data, for both premium and claims, that complies with AmTrust’s data integrity plan

2. Manage the program on-boarding and change processes.

3. Responsibility manage and maintain the company’s business process management system, including reporting pipeline activity to management and ensuring the system is up to date and populated with all new activity and changes List responsibilities from the most essential to the lease essential.

4. Work with the program underwriter and account manager to ensure that; programs in the pipeline are documented and reported, necessary due diligence is conducted, all required documentation and reports are obtained/completed, necessary department approvals are obtained, and all contractual, regulatory, IT, and financial set-ups are implemented and documented.

5. Support AmTrust’s business process management system, ensuring that all new programs and changes to programs are populated and up to date.

6. Continue to develop and enhance the functionality and reporting capabilities of AmTrust’s business process management system. Work with the business and IT to scope and design reports and changes/enhancements to the system.

7. Keeps current with market trends and demands.

8. Performs other functionally related duties as assigned

Qualifications:

Required:

• 5+ years of project management, change management, system process development. Or insurance, service contracts, or warranty operation experience.

• Strong project management experience

Preferred:

• Skills or experience in warranty/ services contract administration, database structure, statutory accounting, and/or P&C underwriting and/or Claims.

• Lean Process or Six-Sigma

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

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