Mid-Level Application Support Specialist
Posted on Sep 21, 2024 by Vets Hired
Vienna, VA
IT
Immediate Start
Annual Salary
Full-Time
Responsibilities:
Enhance or develop a comprehensive knowledge base for client-owned applications.
Design and deliver engaging training programs for staff on client-owned applications, Salesforce, and Amazon Connect functionalities.
Analyze common issues and assist with ensuring incident management processes are effectively structured.
Provide expert-level support for Tier 1 and Tier 2 incidents involving Salesforce, Amazon Connect, and web-based applications.
Serve as an escalation point for common application issues, identifying and escalating priority issues to appropriate teams.
Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about the agency's mission systems and applications while maintaining an exceptional level of customer service.
Conduct individual research using available resources to provide recommended solutions for various challenges.
Adhere to established agency processes and procedures.
Making scheduled callbacks to customers as per standard procedures.
Staying current with agency system information, changes, and updates as directed.
Enhance or develop a comprehensive knowledge base for client-owned applications.
Design and deliver engaging training programs for staff on client-owned applications, Salesforce, and Amazon Connect functionalities.
Analyze common issues and assist with ensuring incident management processes are effectively structured.
Provide expert-level support for Tier 1 and Tier 2 incidents involving Salesforce, Amazon Connect, and web-based applications.
Serve as an escalation point for common application issues, identifying and escalating priority issues to appropriate teams.
Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about the agency's mission systems and applications while maintaining an exceptional level of customer service.
Conduct individual research using available resources to provide recommended solutions for various challenges.
Adhere to established agency processes and procedures.
Making scheduled callbacks to customers as per standard procedures.
Staying current with agency system information, changes, and updates as directed.
Reference: 202116693
https://jobs.careeraddict.com/post/95495779
Mid-Level Application Support Specialist
Posted on Sep 21, 2024 by Vets Hired
Vienna, VA
IT
Immediate Start
Annual Salary
Full-Time
Responsibilities:
Enhance or develop a comprehensive knowledge base for client-owned applications.
Design and deliver engaging training programs for staff on client-owned applications, Salesforce, and Amazon Connect functionalities.
Analyze common issues and assist with ensuring incident management processes are effectively structured.
Provide expert-level support for Tier 1 and Tier 2 incidents involving Salesforce, Amazon Connect, and web-based applications.
Serve as an escalation point for common application issues, identifying and escalating priority issues to appropriate teams.
Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about the agency's mission systems and applications while maintaining an exceptional level of customer service.
Conduct individual research using available resources to provide recommended solutions for various challenges.
Adhere to established agency processes and procedures.
Making scheduled callbacks to customers as per standard procedures.
Staying current with agency system information, changes, and updates as directed.
Enhance or develop a comprehensive knowledge base for client-owned applications.
Design and deliver engaging training programs for staff on client-owned applications, Salesforce, and Amazon Connect functionalities.
Analyze common issues and assist with ensuring incident management processes are effectively structured.
Provide expert-level support for Tier 1 and Tier 2 incidents involving Salesforce, Amazon Connect, and web-based applications.
Serve as an escalation point for common application issues, identifying and escalating priority issues to appropriate teams.
Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about the agency's mission systems and applications while maintaining an exceptional level of customer service.
Conduct individual research using available resources to provide recommended solutions for various challenges.
Adhere to established agency processes and procedures.
Making scheduled callbacks to customers as per standard procedures.
Staying current with agency system information, changes, and updates as directed.
Reference: 202116693
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