Serve as the voice of the customer within Crossfuze and represent Crossfuze within assigned customers across both sales and delivery

Spearhead all assigned customer account management; this includes oversight of customer onboarding, providing analysis, monthly reports, acting on relevant or necessary tasks

Proactively seek new sales opportunities via designated sales wedges within existing customer base and manage through entire sales process and track them in Crossfuze’s CRM

Develop new business through effective prospecting such as market research and leveraging existing relationships

Conduct regular meetings to share monthly and ad-hoc reports utilizing Crossfuze’s ITSM tool and present value-based propositions to drive account growth and partnership

Review agreed service targets, perform SLA attainment reporting, and review processes

Monitor SLA compliance and perform ongoing analysis of continuous service improvement opportunities across delivery operations amongst assigned accounts

Coordinate delivery of Root Cause Analysis reports and activities

Develop revenue growth plan, review with sales management, and attend sales meetings on a regular basis

Perform contract negotiations and facilitate related actions for contract development and negotiation with Crossfuze leadership

Drive continuous improvement in all assigned focus areas

Other duties as assigned

Requirements

5+ years of sales, relationship, and/or project management experience

5+ years of IT Managed Services Experience or IT Management experience

Ability to communicate, mentor, teach, and explain concepts at multiple levels with the capability to extract the business value related to the proposed solutions

Experience meeting and exceeding business deadlines established, creating professional proposals and executive summaries for clients

Ability to build and maintain relationships

Background and/or certifications in ITIL with the ability to understand and rationalize data within ITIL framework preferred

Work Environment

While performing the duties of this position, the employee will work either remotely (home office) or in an office environment as needed/determined

Occasional local travel to customer sites

Benefits

Flexible remote work options

Competitive paid time off

Additional PTO day for mental health

401(k) with employer match

Paid maternity and paternity leave for biological birth and adoption

Newborn, adoption and fertility assistance

Competitive training & development programs

10 days toward bereavement leave

The anticipated compensation range for this position is $60,000-$90,000 annually plus commission. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.