The Intake Director is responsible for the management of the day-to-day operations of the Assessment & Referral Department, at the facility. This position provides direction to a staff of Assessment & Referral Counselors in the provision of psychiatric assessment services, including clinical evaluations, crisis intervention, and referrals. This position interfaces closely with the medical staff, fellow department heads and administration, treatment team/external case managers/managed care organizations, functions as a liaison with other hospital intake departments.

Essential Duties:

Ensures in house assessments are completed with treatment referral recommendations made and documented; use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate.

Ensures the plan for episode of care is initiated at admission to all levels of care.

Plans, coordinates, and evaluates direct and indirect facility assessments and client admissions

Directs admission screening and initiates the integrated assessment process.

Ensures Intake procedures, hospital policy and regulatory requirements are followed i.e. administrative approval obtained for all admissions, admission paperwork, on call doctor patient interviews conducted.

Ensures proper communication and follow up is made throughout the admissions and assessment process i.e. pre-certification, on-call doctor notification, administration is notified of problems or significant events

Accomplishes department objectives by selecting, orienting, and training, supervising staff; organizing and monitoring their work process and performance.

Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.

Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations; ensures safety problems are identified and corrective actions taken

Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; implementing new procedures.

Controls expenses by managing overtime; scheduling expenditures; monitoring variances.

Maintains professional, technical and regulatory knowledge.

Upholds the Organization's ethics and customer service standards.

Performs related duties, as requested.

Requirements

Education and/or Licensure – Educational requirements vary by profession.

To be deemed qualified, clinical professionals must be a LMSW, LCSW, LPC, or LPCS. Nursing professionals must be a RN, BSN, MSN, or NP. All licenses must remain current and be free of stipulations as set forth in Hospital, State, and Federal guidelines.

Must have three (3) years of “in-person” experience in the relevant licensed profession.

Experience – Minimum of 3 years clinical experience, preferably in an inpatient behavioral healthcare setting, phone triage, tele-health or case management or combination of education and experience. Familiarity with continuum of care. Assessment and intervention skills. Knowledge of DSM-5 diagnostic criteria. Must be 21 years old or older.

Additional Requirements – None

Knowledge Skills and Abilities

Maintains a cooperative and positive attitude and approach with patients, family members, staff and visitors.

Knowledge of policies regarding the use of seclusion or restraint, use of tobacco products, illicit or licit drugs brought into the program.

Knowledge of the Intake assessment process, transition criteria and procedures.

Critical thinking skills and ability to resolve complex issues within the department.

Ability to accurately enter data, prepare and maintain records, files, and reports.

Outstanding skills in giving attention to details with display of dexterity in maintaining confidentiality

Must have advanced PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word and Excel as well as ability to use financial software

Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy.

Ability to exercise appropriate judgment in answering questions and providing information; analyze and project consequences of decisions and/or recommendations.

Skill to independently interpret reference materials to comply with law, rules, regulations, policies, procedures, etc.

Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.

Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.

Must be able to work productively with other department heads and personnel.

Ability to work with professionals from many outside partners and organizations.

Usually works forty (40) hours per week, including weekends.

Ability to successfully manage conflict, negotiating “win-win” solutions.

Must be able to multi-task, prioritize with strong time management skills.

Exceptional follow through on tasks and assignments

Must possess leadership qualities and be able to supervise and secure the cooperation of staff.

Physical Requirements/Environmental Conditions

Perform the following with or without reasonable accommodations:

Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.

Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.

Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.

Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.

Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.

Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another

While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Benefits

Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.

Health Insurance

Vision Insurance

Dental Insurance

401K Retirement Plan

Healthcare Spending Account

Dependent Care Spending Account

PTO Plan with Vacation Premium Pay

Life Insurance (Supplemental Life, Term, and Universal plans are also available.)

Short and Long-Term Disability (with additional buy-in opportunities)