Director, Onboarding
Posted on Sep 21, 2024 by Achieve
Tempe, AZ
Other
Immediate Start
Annual Salary
Full-Time
Job Description
The Director, Onboarding will partner with Retail and Wholesale Sales leaders as well as CS leaders to ensure clients and members have a smooth and successful transition from their enrollment experience to their servicing experience. They will work to build scalable and flexible teams that are dedicated to our client’s and member’s success.
The successful candidate will drive improvement in Welcome Call delivery metrics and drafting outcomes through testing and implementation of concepts that drive engagement with program tools and resources. In addition, the candidate will audit program guidelines to ensure systems and processes are working as designed.
What you’ll do:
Develop and lead multi-functional and scalable onboarding operational teams and processes.
Lead a team of 100+ teammates and drive a positive employee experience with a “people first” based culture. Encourages and creates opportunities for growth, development and high engagement amongst the team.
Effectively communicates the strategy and vision to all levels of the organization, key stakeholders and executives.
Partner cross-functionally with Sales, Service, Negotiations, and Technology to develop strategies that improve program performance.
Effectively builds relationships and collaborates with stakeholders at various levels of the organization.
Continuously assess the performance of Welcome Call outcomes and develop strategies to improve client/member success.
Audit underwriting operations to assess system and process controls are sufficient and produce intended program outcomes.
Leverage workforce planning and to ensure the appropriate staffing is in place to meet goals and objectives.
Handling escalated issues involving both internal and external clients
Effectively communicating change
Problem-solving for internal as well as external issues
Special projects directly related to enhancing the performance of the team
The Director, Onboarding will partner with Retail and Wholesale Sales leaders as well as CS leaders to ensure clients and members have a smooth and successful transition from their enrollment experience to their servicing experience. They will work to build scalable and flexible teams that are dedicated to our client’s and member’s success.
The successful candidate will drive improvement in Welcome Call delivery metrics and drafting outcomes through testing and implementation of concepts that drive engagement with program tools and resources. In addition, the candidate will audit program guidelines to ensure systems and processes are working as designed.
What you’ll do:
Develop and lead multi-functional and scalable onboarding operational teams and processes.
Lead a team of 100+ teammates and drive a positive employee experience with a “people first” based culture. Encourages and creates opportunities for growth, development and high engagement amongst the team.
Effectively communicates the strategy and vision to all levels of the organization, key stakeholders and executives.
Partner cross-functionally with Sales, Service, Negotiations, and Technology to develop strategies that improve program performance.
Effectively builds relationships and collaborates with stakeholders at various levels of the organization.
Continuously assess the performance of Welcome Call outcomes and develop strategies to improve client/member success.
Audit underwriting operations to assess system and process controls are sufficient and produce intended program outcomes.
Leverage workforce planning and to ensure the appropriate staffing is in place to meet goals and objectives.
Handling escalated issues involving both internal and external clients
Effectively communicating change
Problem-solving for internal as well as external issues
Special projects directly related to enhancing the performance of the team
Reference: 202107047
https://jobs.careeraddict.com/post/95493798
Director, Onboarding
Posted on Sep 21, 2024 by Achieve
Tempe, AZ
Other
Immediate Start
Annual Salary
Full-Time
Job Description
The Director, Onboarding will partner with Retail and Wholesale Sales leaders as well as CS leaders to ensure clients and members have a smooth and successful transition from their enrollment experience to their servicing experience. They will work to build scalable and flexible teams that are dedicated to our client’s and member’s success.
The successful candidate will drive improvement in Welcome Call delivery metrics and drafting outcomes through testing and implementation of concepts that drive engagement with program tools and resources. In addition, the candidate will audit program guidelines to ensure systems and processes are working as designed.
What you’ll do:
Develop and lead multi-functional and scalable onboarding operational teams and processes.
Lead a team of 100+ teammates and drive a positive employee experience with a “people first” based culture. Encourages and creates opportunities for growth, development and high engagement amongst the team.
Effectively communicates the strategy and vision to all levels of the organization, key stakeholders and executives.
Partner cross-functionally with Sales, Service, Negotiations, and Technology to develop strategies that improve program performance.
Effectively builds relationships and collaborates with stakeholders at various levels of the organization.
Continuously assess the performance of Welcome Call outcomes and develop strategies to improve client/member success.
Audit underwriting operations to assess system and process controls are sufficient and produce intended program outcomes.
Leverage workforce planning and to ensure the appropriate staffing is in place to meet goals and objectives.
Handling escalated issues involving both internal and external clients
Effectively communicating change
Problem-solving for internal as well as external issues
Special projects directly related to enhancing the performance of the team
The Director, Onboarding will partner with Retail and Wholesale Sales leaders as well as CS leaders to ensure clients and members have a smooth and successful transition from their enrollment experience to their servicing experience. They will work to build scalable and flexible teams that are dedicated to our client’s and member’s success.
The successful candidate will drive improvement in Welcome Call delivery metrics and drafting outcomes through testing and implementation of concepts that drive engagement with program tools and resources. In addition, the candidate will audit program guidelines to ensure systems and processes are working as designed.
What you’ll do:
Develop and lead multi-functional and scalable onboarding operational teams and processes.
Lead a team of 100+ teammates and drive a positive employee experience with a “people first” based culture. Encourages and creates opportunities for growth, development and high engagement amongst the team.
Effectively communicates the strategy and vision to all levels of the organization, key stakeholders and executives.
Partner cross-functionally with Sales, Service, Negotiations, and Technology to develop strategies that improve program performance.
Effectively builds relationships and collaborates with stakeholders at various levels of the organization.
Continuously assess the performance of Welcome Call outcomes and develop strategies to improve client/member success.
Audit underwriting operations to assess system and process controls are sufficient and produce intended program outcomes.
Leverage workforce planning and to ensure the appropriate staffing is in place to meet goals and objectives.
Handling escalated issues involving both internal and external clients
Effectively communicating change
Problem-solving for internal as well as external issues
Special projects directly related to enhancing the performance of the team
Reference: 202107047
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