Job Description

As a Collections Specialist II, you will play a crucial role in the financial management and debt recovery process for our organization. You will be responsible for analyzing and managing accounts receivable, ensuring timely payments, and minimizing bad debt losses. This position offers an excellent opportunity for individuals to work cross functionally across the organization. Additionally, Collections is a vital link between the finance department and the organization's customers. You will help ensure that the company's cash flow remains healthy by minimizing overdue accounts while maintaining positive relationships with customers.

Communicate with clients in a professional and empathetic manner to discuss overdue accounts, negotiate payment plans, and resolve outstanding issues

Navigate collection software to monitor accounts receivable to identify overdue accounts

Ability to perform simple account reconciliation: Investigate and work with other departments within the organization to resolve disputes and discrepancies related to billing, invoices, and payments

Provide excellent customer service and address customer inquiries promptly and professionally

Maintain accurate and up to date records of interactions and customer contact and collection efforts

The position will be covering accounts for some of our West Coast customer base

This will be a hybrid role with the employee coming into the office twice a week

The employee will be required to work hours 9-6 ET as they will be covering customers on the west coast