Field Service Technician
Posted on Sep 21, 2024 by Veolia Water Technologies (VWT)
Boston, MA
Engineering
Immediate Start
Annual Salary
Full-Time
Job Description
As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed. To provide appropriate service coverage in the region, the ideal candidate will be based within Connecticut and be willing to travel through out the Boston/New England US Region.
Key Responsibilities:
Field Service Duties:
Install, configure, and test systems at customer locations according to specifications and procedures
Perform scheduled preventive maintenance on existing equipment and systems
Diagnose and troubleshoot equipment and system issues on-site
Repair or replace faulty components and parts as needed
Provide training and guidance to customers on the proper operation and maintenance of equipment
Maintain accurate service records and documentation
Respond promptly to service calls and customer requests
Follow all safety protocols and procedures when working on-site
Technical Support Duties:
Provide remote technical support via phone and email to both internal and external customers
Troubleshoot system issues
Walk customers through problem-solving steps and solutions
Create knowledge base articles to document solutions to common issues
Handling of customer warranty claims
Escalate issues to management when needed
Maintain up-to-date knowledge of products, services, and technical developments
This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.
As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed. To provide appropriate service coverage in the region, the ideal candidate will be based within Connecticut and be willing to travel through out the Boston/New England US Region.
Key Responsibilities:
Field Service Duties:
Install, configure, and test systems at customer locations according to specifications and procedures
Perform scheduled preventive maintenance on existing equipment and systems
Diagnose and troubleshoot equipment and system issues on-site
Repair or replace faulty components and parts as needed
Provide training and guidance to customers on the proper operation and maintenance of equipment
Maintain accurate service records and documentation
Respond promptly to service calls and customer requests
Follow all safety protocols and procedures when working on-site
Technical Support Duties:
Provide remote technical support via phone and email to both internal and external customers
Troubleshoot system issues
Walk customers through problem-solving steps and solutions
Create knowledge base articles to document solutions to common issues
Handling of customer warranty claims
Escalate issues to management when needed
Maintain up-to-date knowledge of products, services, and technical developments
This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.
Reference: 202108033
https://jobs.careeraddict.com/post/95492812
Field Service Technician
Posted on Sep 21, 2024 by Veolia Water Technologies (VWT)
Boston, MA
Engineering
Immediate Start
Annual Salary
Full-Time
Job Description
As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed. To provide appropriate service coverage in the region, the ideal candidate will be based within Connecticut and be willing to travel through out the Boston/New England US Region.
Key Responsibilities:
Field Service Duties:
Install, configure, and test systems at customer locations according to specifications and procedures
Perform scheduled preventive maintenance on existing equipment and systems
Diagnose and troubleshoot equipment and system issues on-site
Repair or replace faulty components and parts as needed
Provide training and guidance to customers on the proper operation and maintenance of equipment
Maintain accurate service records and documentation
Respond promptly to service calls and customer requests
Follow all safety protocols and procedures when working on-site
Technical Support Duties:
Provide remote technical support via phone and email to both internal and external customers
Troubleshoot system issues
Walk customers through problem-solving steps and solutions
Create knowledge base articles to document solutions to common issues
Handling of customer warranty claims
Escalate issues to management when needed
Maintain up-to-date knowledge of products, services, and technical developments
This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.
As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed. To provide appropriate service coverage in the region, the ideal candidate will be based within Connecticut and be willing to travel through out the Boston/New England US Region.
Key Responsibilities:
Field Service Duties:
Install, configure, and test systems at customer locations according to specifications and procedures
Perform scheduled preventive maintenance on existing equipment and systems
Diagnose and troubleshoot equipment and system issues on-site
Repair or replace faulty components and parts as needed
Provide training and guidance to customers on the proper operation and maintenance of equipment
Maintain accurate service records and documentation
Respond promptly to service calls and customer requests
Follow all safety protocols and procedures when working on-site
Technical Support Duties:
Provide remote technical support via phone and email to both internal and external customers
Troubleshoot system issues
Walk customers through problem-solving steps and solutions
Create knowledge base articles to document solutions to common issues
Handling of customer warranty claims
Escalate issues to management when needed
Maintain up-to-date knowledge of products, services, and technical developments
This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.
Reference: 202108033
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