Job Description

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. To be successful in this role candidate must be client-driven, have excellent interpersonal skills, the ability to think creatively when problems arise and develop solutions, while delivering exceptional customer service both internally & externally.

Responsibilities may include any or all the below: 

Prepare, handle, and process documentation - including house and master air waybills, commercial documents and customs/regulatory documents.

Update and/or load shipment information in a timely and accurate manner into our operating system.

Timely freight dispatch to avoid disruptions in customer's supply chain.

Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person.

Review and monitor reports to understand individual performance, impact, and opportunities for development.

Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs.

Contribute to maintaining strong vendor relationships with airlines, trucking companies, and others.

Maintain compliance standards at all times - including internal policies and procedures, external government regulations and customer requirements.

Meet key performance indicators in support of department, branch, product, and company goals.

Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies.

Escalate problems or decisions to Management based on established guidelines and procedures when necessary.