Trainer | For Pooling
Posted on Sep 20, 2024 by Full Potential Solutions
Kansas City, MO
Other
Immediate Start
Annual Salary
Full-Time
Overview:
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
The Trainer is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, and customer service. The Trainer is expected to conduct training with emphasis on customer service, financial related programs and product knowledge.
Responsibilities:
Deliver all types of training related to customer service, sales, and process knowledge
Partner with clients in conducting TNA, designing and developing learning content
Evaluate training results and identify opportunities
Provide operational support by resolving learning gaps affecting performance
Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions
Qualifications:
Has a minimum of (3+) years solid trainer experience who handled programs in the BPO/call center industry.
Excellent oral and written communication skills at all levels of the organization.
Exceptional motivational, interpersonal and customer service skills;
Demonstrated leadership skills.
Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
Dependability regarding completion of assignments and attendance.
Knowledge of blended learning/e-learning best practices
Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
Can handle comments and feedback constructively
Able to work independently and with teams
Intermediate to advanced presentation and facilitation skills
Has strong people management and project management skills
Must be willing to work onsite
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
The Trainer is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, and customer service. The Trainer is expected to conduct training with emphasis on customer service, financial related programs and product knowledge.
Responsibilities:
Deliver all types of training related to customer service, sales, and process knowledge
Partner with clients in conducting TNA, designing and developing learning content
Evaluate training results and identify opportunities
Provide operational support by resolving learning gaps affecting performance
Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions
Qualifications:
Has a minimum of (3+) years solid trainer experience who handled programs in the BPO/call center industry.
Excellent oral and written communication skills at all levels of the organization.
Exceptional motivational, interpersonal and customer service skills;
Demonstrated leadership skills.
Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
Dependability regarding completion of assignments and attendance.
Knowledge of blended learning/e-learning best practices
Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
Can handle comments and feedback constructively
Able to work independently and with teams
Intermediate to advanced presentation and facilitation skills
Has strong people management and project management skills
Must be willing to work onsite
Reference: 202035521
https://jobs.careeraddict.com/post/95487181
Trainer | For Pooling
Posted on Sep 20, 2024 by Full Potential Solutions
Kansas City, MO
Other
Immediate Start
Annual Salary
Full-Time
Overview:
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
The Trainer is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, and customer service. The Trainer is expected to conduct training with emphasis on customer service, financial related programs and product knowledge.
Responsibilities:
Deliver all types of training related to customer service, sales, and process knowledge
Partner with clients in conducting TNA, designing and developing learning content
Evaluate training results and identify opportunities
Provide operational support by resolving learning gaps affecting performance
Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions
Qualifications:
Has a minimum of (3+) years solid trainer experience who handled programs in the BPO/call center industry.
Excellent oral and written communication skills at all levels of the organization.
Exceptional motivational, interpersonal and customer service skills;
Demonstrated leadership skills.
Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
Dependability regarding completion of assignments and attendance.
Knowledge of blended learning/e-learning best practices
Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
Can handle comments and feedback constructively
Able to work independently and with teams
Intermediate to advanced presentation and facilitation skills
Has strong people management and project management skills
Must be willing to work onsite
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
The Trainer is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, and customer service. The Trainer is expected to conduct training with emphasis on customer service, financial related programs and product knowledge.
Responsibilities:
Deliver all types of training related to customer service, sales, and process knowledge
Partner with clients in conducting TNA, designing and developing learning content
Evaluate training results and identify opportunities
Provide operational support by resolving learning gaps affecting performance
Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions
Qualifications:
Has a minimum of (3+) years solid trainer experience who handled programs in the BPO/call center industry.
Excellent oral and written communication skills at all levels of the organization.
Exceptional motivational, interpersonal and customer service skills;
Demonstrated leadership skills.
Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
Dependability regarding completion of assignments and attendance.
Knowledge of blended learning/e-learning best practices
Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
Can handle comments and feedback constructively
Able to work independently and with teams
Intermediate to advanced presentation and facilitation skills
Has strong people management and project management skills
Must be willing to work onsite
Reference: 202035521
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog