More Information about this Job:

 DISPATCHERFull-Time AvailableStarting Pay at $18.00/hour- $21.50/hour DOEFriendly Co-Workers & much more 

If you are looking for a change of pace and the opportunity to grow and be part of a great team, consider Dispatching with ABC Ambulance. Do you enjoy a positive work environment where your decisions and involvement are appreciated? Do you believe the best part of healthcare is making a difference for patients, facilities, and crews?

We are a locally operated company with a team-oriented and family-friendly culture. ABC Ambulance is part of a larger company, Global Medical Response.

If you are into being a “do-gooder,” we have community service opportunities and we recycle, too!

Come check us out! Learn how you can be part of a team that makes a difference out in the community every day.

Summary of the Role:

The dispatcher's primary responsibilities include but are not limited to; assigning runs using dispatch software to the appropriate field crew and clearly communicating details necessary to effectively respond to the call. In addition, they answer incoming calls from clients and field crew as well as making phone calls to update or inform customers and/or crew members.

Essential Duties/Responsibilities/Qualities for a Dispatcher:

Demonstrate exceptional customer service skills with both internal field crew and external customers

Maintain a calm and professional demeanor

Promptly answer, evaluate and prioritize incoming requests for service

Communicating effectively with all callers and co-workers in a fast-paced environment

Demonstrate familiarity with Company service areas and medical facilities

Possess exceptional knowledge of service area geography, roadways and traffic patterns

Demonstrate compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport

Must possess the ability to efficiently multi-task and work independently as well as within a team

Demonstrate the ability to professionally “control” difficult interactions and effectively direct the flow of the conversation

Operate a computer and demonstrate proficiency with word processing, e-mail, and other internal software programs

Operate multi-line phone system as well as radio communication equipment

The ability to remain extremely focused in a sometimes turbulent/chaotic environment

Maintain status of equipment, vehicles, and access cards

Assist with providing information for investigations of incidents as required

Perform other duties as assigned by management

Position Requirements:

High school diploma

Knowledge of the Phoenix Valley

Positive attitude

Critical thinker

Able to implement feedback

Exceptional customer service skills

Ability to multitask

Type a minimum of 35 wpm

Give accurate and prompt E.T.A.’s for all transports and pre-scheduled requests

Polite and professional phone etiquette

Ability to utilize time and resources

Reliability, teamwork, and openness to feedback a must

Ability to communicate clearly and professionally both verbally and in writing

Proficient in the Microsoft Office

Ability to sit for an extended time period

Preferred Requirements:

Previous work experience as an EMT, EMS dispatcher, or other medical field

Two years minimum of customer service experience

Some college experience

Understanding of medical necessity and what is covered under certain insurances

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Schedule:

12-hour shift

Evening Shift with a $2/hr. differential after 6pm.

COVID-19 considerations:

No vaccination requirement

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.