More Information about this Job:

Nurse Navigation Quality Supervisor

Salary Range $85K - $93K

The Nurse Navigation program’s mission is focused on improving access to high-quality care, decreasing unnecessary healthcare expenditures, and improving the overall experience, satisfaction, and clinical outcomes for the populations we serve.

The Nurse Navigation Call Center is located in Lewisville, Texas in a state-of-the-art Integrated Communications Center (ICC). Using proprietary evidence based clinical decision software to immediately evaluate a patient’s current condition, we can match the patient with the appropriate resources to meet the patient’s unique healthcare needs. Our five-level triage system ensures we are delivering the right resource at the right time, in the right setting to achieve the right outcome at the right cost.

The Nurse Navigation program utilizes a national network of care coordinators and communication centers to link 911 call centers, nurse navigators, physicians, and mobile medical response teams together to provide world class care coordination, patient navigation and unplanned care services 24/7, 365 days a year.

Our team of nurse navigators provide superior care to support our partners who rely on our team to provide expertise of our large interprofessional workforce, and experience the value our national footprint, operational infrastructure, and innovative technologies creates. Our innovative programs are specifically designed to fill in gaps in services, provide economies of scale, improve operational efficiencies, and generate substantial savings with optimal return on investments for patients and payors.

JOB SUMMARY

The Training Manager is responsible for developing training curriculums and programs to improve employee skills, performance, and productivity. The Training Manager will assess and manage new hire and ongoing continuing education for the program. Produces training performance reports, presentation decks, action plans and educational materials.

Execute assigned tasks and/or phases of project plan, monitor and report on progress. Share best practices and lessons learned to achieve improvement in health care delivery systems, processes, and outcomes.

ESSENTIAL FUNCTIONS/DUTIES

· Manage day to day activities of the Training Coordinator(s).

· Leading, onboarding, and evaluating new Training Coordinator(s), and teaching them training skills.

· Ensuring strategic alignment of the training department with business goals.

· Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance.

· Identifying training needs by consulting with internal and external stakeholders and using needs assessments.

· Creating training plans, processes, and SOPs.

· Selecting training materials, creating, and managing training budgets, and implementing training methods.

· Participate as an internal consultant to the Nurse Navigation Leadership team on issues including, but not limited to, clinical and quality metrics, staff performance, trends.

· Consult with Operational and QA stakeholders to monitor effectiveness of new and recurring education initiatives.

· Interpret data to provide formal reporting of outcomes, recommendations, and solutions.

· Develop and execute annual internal education plan to include monthly and ad hoc sessions.

· Participate in regularly scheduled internal and external Quality Committee meetings that are conducted onsite at the customer location (travel) or virtually.

· Conduct in-person, onsite and/or remote training sessions for staff, business partners and clients.

· Participate in call taking as needed.

· Participate in interviewing and hiring new staff members as needed.

· Adhere to all company policies and procedures.

· Perform other duties as assigned.

QUALIFICATIONS

Knowledge, Skills, and Abilities:

· Proven experience educating internal and external staff.

· Call Center experience preferred.

· Knowledge of performance evaluation and customer service metrics.

· Ability to work in highly complex, technical environments.

· Outstanding communication and interpersonal skills.

· Excellent organizational and leadership skills with problem-solving ability.

· Excellent communication and presentation skills (written, verbal).

· Ability to measure and evaluate staff training and quality needs.

· Strong interpersonal, organizational, leadership, and prioritization skills.

· Being self-motivated.

· Maintaining a flexible schedule to accommodate clinical hours for training.

· Familiarity with traditional and modern training methods, tools, and techniques.

· Strong skills in using Microsoft tools as such as Outlook, Teams, PowerPoint.

Education/Licensing/Certification:

· Active RN license in good standing with the ability to obtain compact and non-compact state licensures.

· BSN/Masters preferred.

· 3-5 years of demonstrated clinical education/consulting experience in acute/non acute settings is preferred.

Why Choose GMR? ’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at . Learn how our  are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at 

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: (url removed)