Summary:

Slot Manager

SUMMARY DESCRIPTION:

The Slot Manager is responsible for all aspects of the daily management of slot operations. This includes but is not limited to maintaining appropriate staffing levels, managing employee performance, providing training opportunities and ensuring compliance with policies and procedures.

ESSENTIAL JOB FUNCTIONS/DUTIES:

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Lincoln, LLC.

Maintains day to day management of all slot operations, providing the tools, resources, and training to achieve short-and long-term departmental goals and objectives.

Ensures team members adhere to policies and procedures.

Monitors and evaluates operational effectiveness and makes recommendations for continuous improvement and success.

Monitors team member performance, provides feedback, coaches, and manages annual evaluation process for departments.

Participates in the interview process for slot operations candidates. Recommends candidates for hire.

Manages employee relations for the department and collaborates with Human Resources regarding escalated issues.  

Provides recommendations for team member status changes: transfers, suspensions, terminations, promotions.

Maintains appropriate department staffing levels for day-to-day business and collaborates with various departments for special player events and promotions.

Ensures compliance with mandatory training and provides position specific training to enhance the skills sets of team members.

Maintains strong working knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations, as well as internal controls, policies, and procedures. 

Ensures optimal operational efficiency with continual contact and walk-through observation of all areas of responsibility.  

Monitors all activities of department to ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced. 

Creates a motivating environment.

Keeps informed of all new developments relative to available resources for the department and makes recommendations designed to maximize department and company success.

Effectively manages internal and external guests’ relations, some of which will require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate. 

Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.

Works with safety as a priority and follows department and company safety standards.

Maintains knowledge of industry through continuing education and training.

Maintains meticulous security of keys, radios, handheld devices, and any other items issued by the Company and complies with Company safety standards.

Reads and understands the Company Compulsive and Problem Gambling Plan regarding how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.

Performs other duties as assigned 

JOB SPECIFICATIONS:

Bachelor’s Degree in marketing, hospitality management, business administration or related major; or equivalent experience preferred.

Five (5) years of gaming operations experience, three (3) years in a supervisory capacity preferred.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Proficient with Microsoft Office Suite or related software.

Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.

CORE COMPETENCIES:

Leadership & Navigation

Communication

Analytical and Critical Thinking

Relationship-Building

Teamwork Orientation.

Engagement.

Problem Solving/Analysis

Business Acumen

Flexibility

Trust/Integrity

Guest Focus

Initiative

Decision Making

Stress Management/Composure 

TRAVEL REQUIREMENTS:

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

WORK HOURS:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

  

CERTIFICATION REQUIREMENTS:

 Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:

1 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

2 Exposure to secondhand smoke

2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:

1 Physical mobility: movement from place to place on the job, considering distance and speed

1 Physical agility: ability to maneuver body while in place

1 Ability to lift up to 75+ lbs.

1 Physical strength to manage routine office materials and tools

1 Dexterity of hands and fingers

1 Dexterity of feet

1 Physical balance: ability to maintain balance and physical control

1 Coordination: including eye/hand, hand/foot, etc.

1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

2 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute basic math calculation

COMMUNICATION:

1 Fluency in English

0 Fluency in another language

3 Verbal communication

3 Written communication

1 Non-verbal communication

SENSORY ABILITIES:

1 Ability to see

1 Ability to distinguish colors

1 Ability to hear

0 Ability to smell

0 Ability to taste

0 Sense of touch