Overview:

Business Operations Associate

The Business Operations Associate is a key position within the Business Operations department, for Catholic Health Good Shepherd Hospice, supporting our patients, families, affiliates, and internal departments. The primary focus of this position is to execute the operational direction of the organization by supporting interdepartmental & affiliated partner coordination, internal/external customer service, data analytics, data entry, quality reviews, revenue-cycle support & documentation processing. It also includes continual learning and usage of all associated software programs, process improvement support, and escalation mitigation coordination.

This position responds to live-time situations and grievances, serves as a liaison, problem solves where applicable, triages phone calls; takes, forwards, and follows up on messages, as well as escalating issues through appropriate channels as needed. This position also includes: entering information accurately within an electronic medical record (EMR), tasking teams and departments per designated processes, compiling data, and following up with physicians, nurses, and support staff to process appropriate documentation timely. This position will serve as support, to execute and ensure operational decisions are implemented accurately and efficiently without unintended consequences.

Job Details:

General Responsibilities:

Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth

Revenue-Cycle support, data analytics and report management

Facilitates communication and provides information through the continuum of hospice care delivery

Data entry, documentation processing, and quality review(s)

Medical Supply and Durable Medical Supply (DME) support

Answering and handling incoming calls in an efficient and friendly manner

Serves as a point of contact for interactions with clinical team members, administrative associates, referral sources and patients/patient families

Manages effective and timely documentation processesPhysician and clinician follow up as needed

Supports process improvement, implementing quality assurance processes, as well as tracking, and reporting on key metrics; using data driven approach

  Protects confidentiality of patient and Agency information through effective controls and direct supervision of clinical data

Supports efforts to resolve technical and quality issues

Supports the development, evaluation, and maintenance of tools (e.g. dashboards, reports, etc) to track, prepare and communicate data/information to various stakeholders

Identifies opportunities and prioritized efforts to mitigate risk

Accepts other duties as assigned to promote the accomplishment of organizational goals

Minimum Requirements:

Degree Requirements and Minimum Experience Required:

Bachelor’s Degree or equivelant experience required

Analytical assessment, and project management experience preferred

Customer Service experience a plus

Hospice experience a plus

Skill Requirements:

Problem solving, brainstorming and planning skills required. Strong quantitative and analytical abilities are essential

Able to deliver clear and concise communications and to write clearly and effectively

Ability to analyze, diagnose, suggest and implement process change

Must possess a broad range of entrepreneurial talents and be success-driven/results-oriented in a complex and fast paced work environment

Effective influencing, negotiation, relationship-building and communication (written and verbal) skills are essential with demonstrable sensitivity to communication in a complex environment, including ability to effectively and confidently interact with various levels of management

Business analytic skills, including working knowledge of healthcare industry, operations and information systems desirable.

Working knowledge and experience in database management is desirable. Familiarity with Excel, SmartSheet, EMR(s) and/or other applicable software

Posted Salary Range:

USD $23.00 - USD $28.00 /Hr.

:

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job, and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.