Overview:

Knowledge Services is seeking an IT Support/Client Technologies Specialist for a contract through the end of June 2025 (likely for extension) with the State of Maine Office of Technology.   

Applicants will need to be able to work onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time.

Responsibilities:

IT Support/Client Technologies Specialist Responsibilities:

• The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms.

• Performs a full range of computer administration functions with minimal direction and/or technical support.

• Uninstall, repair, or update software and operating systems.

• Perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions may be required.

• Provide desktop computer support.

• Install application updates.

• Troubleshoot and remediate Operating System update failures.

• Remove unsupported or vulnerable software from end users' computers.

• Ensure that all work is documented for future reference.

• Follow quality standards.

Qualifications:

IT Support/Client Technologies Specialist Required Skills:

• Possess at least 2-5 years of Hardware/Software troubleshooting experience

• Possess client/customer service experience

• Understand the installation of software patches and upgrades.

• Understand the use of remote technology and commands.

• Communicate accurate and useful status updates.

• Attend and participate in team meetings.

• Ability to work in a team environment.

• Strong communication skills; both written and spoken.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

INDIT

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