Customer Service Manager
Posted on Sep 20, 2024 by CV-Library
Knutsford, Cheshire, United Kingdom
Customer Service
Immediate Start
£35k - £40k Annual
Full-Time
Customer Service Manager
Knutsford
Salary between £35,000 - £40,000 DOE - plus bonus
Pin Point Recruitment are looking for a Customer Service Manager to work for a business based in Knutsford.
The company is an international multi service provider, offering textile, hygiene and facility services, and are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers by enriching their well being in a sustainable way.
As the Customer Service Manager it will be your responsibility to lead and direct the customer service team towards delivering excellent customer care by focusing on proactive customer relationships, people development, problem prevention and continuous improvement of the customer service operation.
Customer Service Manager Job Role:
* Plan and manage customer service operations within cost lines and relevant KPIs.
* Improve Customer Service operations to lower customer effort and improve retention.
* Monitor operational part of SLA and manage successes/failures.
* Responsible for start-up and termination of customers.
* Solutions to customer issues within mandate, including credit notes within mandate.
* Accountable for retention on portfolio accounts and ensure standard commercial terms. Shared responsibility for credit monitoring with shared service.
* Coach and train customer service employees (office and field based) to ensure right competence levels.
* Manage all Customer Service resources, including personnel.
* Operational improvements on New Business and Quotes process and procedure.
* Improvement initiatives for CS operations.
* Operational improvements on plant and CU level (influence).
* Identify and implement opportunities for problem prevention.
Customer Service Manager Skills Required:
* Excellent verbal & written communication skills.
* Ability to listen to and influence peer group and department team members.
* Good attention to detail and the ability to analyse data.
* Continuously improve the department and/or team.
* Ability to organise self and others to ensure tasks are carried out in a timely manner.
* Strong collaboration & influencing skills across departments and sites.
* Driver’s license.
* Educated to degree level or equivalent and/or experience in customer service management and coaching teams, with a track record of success.
* Experience of implementing continuous improvement programmes.
Apply now for more information
Knutsford
Salary between £35,000 - £40,000 DOE - plus bonus
Pin Point Recruitment are looking for a Customer Service Manager to work for a business based in Knutsford.
The company is an international multi service provider, offering textile, hygiene and facility services, and are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers by enriching their well being in a sustainable way.
As the Customer Service Manager it will be your responsibility to lead and direct the customer service team towards delivering excellent customer care by focusing on proactive customer relationships, people development, problem prevention and continuous improvement of the customer service operation.
Customer Service Manager Job Role:
* Plan and manage customer service operations within cost lines and relevant KPIs.
* Improve Customer Service operations to lower customer effort and improve retention.
* Monitor operational part of SLA and manage successes/failures.
* Responsible for start-up and termination of customers.
* Solutions to customer issues within mandate, including credit notes within mandate.
* Accountable for retention on portfolio accounts and ensure standard commercial terms. Shared responsibility for credit monitoring with shared service.
* Coach and train customer service employees (office and field based) to ensure right competence levels.
* Manage all Customer Service resources, including personnel.
* Operational improvements on New Business and Quotes process and procedure.
* Improvement initiatives for CS operations.
* Operational improvements on plant and CU level (influence).
* Identify and implement opportunities for problem prevention.
Customer Service Manager Skills Required:
* Excellent verbal & written communication skills.
* Ability to listen to and influence peer group and department team members.
* Good attention to detail and the ability to analyse data.
* Continuously improve the department and/or team.
* Ability to organise self and others to ensure tasks are carried out in a timely manner.
* Strong collaboration & influencing skills across departments and sites.
* Driver’s license.
* Educated to degree level or equivalent and/or experience in customer service management and coaching teams, with a track record of success.
* Experience of implementing continuous improvement programmes.
Apply now for more information
Reference: 222360601
https://jobs.careeraddict.com/post/95476404
Customer Service Manager
Posted on Sep 20, 2024 by CV-Library
Knutsford, Cheshire, United Kingdom
Customer Service
Immediate Start
£35k - £40k Annual
Full-Time
Customer Service Manager
Knutsford
Salary between £35,000 - £40,000 DOE - plus bonus
Pin Point Recruitment are looking for a Customer Service Manager to work for a business based in Knutsford.
The company is an international multi service provider, offering textile, hygiene and facility services, and are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers by enriching their well being in a sustainable way.
As the Customer Service Manager it will be your responsibility to lead and direct the customer service team towards delivering excellent customer care by focusing on proactive customer relationships, people development, problem prevention and continuous improvement of the customer service operation.
Customer Service Manager Job Role:
* Plan and manage customer service operations within cost lines and relevant KPIs.
* Improve Customer Service operations to lower customer effort and improve retention.
* Monitor operational part of SLA and manage successes/failures.
* Responsible for start-up and termination of customers.
* Solutions to customer issues within mandate, including credit notes within mandate.
* Accountable for retention on portfolio accounts and ensure standard commercial terms. Shared responsibility for credit monitoring with shared service.
* Coach and train customer service employees (office and field based) to ensure right competence levels.
* Manage all Customer Service resources, including personnel.
* Operational improvements on New Business and Quotes process and procedure.
* Improvement initiatives for CS operations.
* Operational improvements on plant and CU level (influence).
* Identify and implement opportunities for problem prevention.
Customer Service Manager Skills Required:
* Excellent verbal & written communication skills.
* Ability to listen to and influence peer group and department team members.
* Good attention to detail and the ability to analyse data.
* Continuously improve the department and/or team.
* Ability to organise self and others to ensure tasks are carried out in a timely manner.
* Strong collaboration & influencing skills across departments and sites.
* Driver’s license.
* Educated to degree level or equivalent and/or experience in customer service management and coaching teams, with a track record of success.
* Experience of implementing continuous improvement programmes.
Apply now for more information
Knutsford
Salary between £35,000 - £40,000 DOE - plus bonus
Pin Point Recruitment are looking for a Customer Service Manager to work for a business based in Knutsford.
The company is an international multi service provider, offering textile, hygiene and facility services, and are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers by enriching their well being in a sustainable way.
As the Customer Service Manager it will be your responsibility to lead and direct the customer service team towards delivering excellent customer care by focusing on proactive customer relationships, people development, problem prevention and continuous improvement of the customer service operation.
Customer Service Manager Job Role:
* Plan and manage customer service operations within cost lines and relevant KPIs.
* Improve Customer Service operations to lower customer effort and improve retention.
* Monitor operational part of SLA and manage successes/failures.
* Responsible for start-up and termination of customers.
* Solutions to customer issues within mandate, including credit notes within mandate.
* Accountable for retention on portfolio accounts and ensure standard commercial terms. Shared responsibility for credit monitoring with shared service.
* Coach and train customer service employees (office and field based) to ensure right competence levels.
* Manage all Customer Service resources, including personnel.
* Operational improvements on New Business and Quotes process and procedure.
* Improvement initiatives for CS operations.
* Operational improvements on plant and CU level (influence).
* Identify and implement opportunities for problem prevention.
Customer Service Manager Skills Required:
* Excellent verbal & written communication skills.
* Ability to listen to and influence peer group and department team members.
* Good attention to detail and the ability to analyse data.
* Continuously improve the department and/or team.
* Ability to organise self and others to ensure tasks are carried out in a timely manner.
* Strong collaboration & influencing skills across departments and sites.
* Driver’s license.
* Educated to degree level or equivalent and/or experience in customer service management and coaching teams, with a track record of success.
* Experience of implementing continuous improvement programmes.
Apply now for more information
Reference: 222360601
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog