A skilled CRM Specialist with strong MS Dynamics 365 experience is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire, on a full-time, hybrid/remote basis.

We seek a full-time application specialist consultant for CRM system implementation and maintenance projects, specifically on Microsoft Dynamics 365. The position will sit within our technology projects team alongside other application specialists and our project managers.

The position will be fully remote or hybrid, dependent on candidate location. The role will report directly to the Head of Technology Projects within theICEway organisation.

This is an excellent opportunity to progress your career with a well-established company!

About Us

With 15+ years of experience, theICEway provides IT services and technology consultation to help clients achieve their business goals and strategies. Over the years, theICEway has expanded to include offices in the US, Australia, and Eastern Europe.

We are a local company with a global reach, and our company values are at the heart of everything we do. We value our people above all, and this allows all team members to thrive in a dynamic and collaborative environment.

About the Role

theICEway is already engaged with a client seeking to implement MS Dynamics 365 CRM. Work on gathering requirements and building the modules to their specification has begun. The selected candidate will begin work immediately on this project alongside the existing team of CRM specialists, project managers, and technical consultants.

From time to time, the selected candidate will be required to travel to clients globally at key project milestones. It is highly likely that occasional travel to Jeddah, Saudi Arabia will be required in the instance of the first project detailed below.

Key Responsibilities:

Working with the development team to provide them with functional design specifications
Configuration and customisation, as per the business needs
Running workshops with the key stakeholders
Creating user stories and designing customer solutions
Training users when required
Managing all aspects of the Microsoft Dynamics CRM system, taking ownership of the end-to-end CRM process, including Accounts, Leads, Opportunities and Contacts
Work with senior members of the client business on developing and implementing operational improvements within the team
Required Experience:

The candidate must possess strong experience in full implementation and ongoing maintenance of Microsoft Dynamics CRM suite
High-level business process mapping/design
Dynamics CRM implementation experience
Strong stakeholder management experience
Strong MS Dynamics 365 experience
High-level configuration and customisation experience of Dynamics 365
Proficient in designing, building, testing and maintaining MS Dynamics
Extensive Dynamics 365 Project/Programme Management, Business Analysis, and/or Technical Lead experience
Dynamics dashboarding or data visualisation implementation knowledge
Dynamics workflow implementation knowledge. Along with integration capabilities to and from other applications
Advanced experience with Microsoft Projects, Excel, Word, and Visio
Required Skills:

The candidate must possess knowledge and competence around MS Dynamics-specific implementation methodology
The candidate must demonstrate business analysis skills and a consultative approach to client project work
The candidate must be able to take ownership of a project and work closely with supporting roles such as project and account managers to be the lead client contact
Desirable Skills:

The candidate should demonstrate knowledge and experience of other MS Dynamics modules beyond the CRM specifically
The candidate should possess experience within the cruise and travel sectors, especially around the core technologies such as reservations platforms and property management software
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; CRM Consultant, Dynamics 365 Consultant, CRM Developer, Dynamics CRM Administrator, CRM Solutions Architect, Dynamics 365 Functional Consultant, Business Systems Analyst (CRM), and Microsoft Dynamics Technical Consultant may also be considered for this role