DUTY MANAGER
ABOUT US
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.

JOB DESCRIPTION
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Duty Manager will be:

To ensure the highest possible standards of health and safety and customer care within the Centre.

To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.

To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Duty Manager will focus day to day on the following tasks:

To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.

Actively manage and monitor performance of the Recreation Assistant team

To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.

To be available to work poolside on a regular shift or as and when required to ensure the delivery of the Centre programme

To ensure all Health and Safety procedures and responsibilities are carried out at all times.

To deputise for the Operations/Centre Manager as requested.

To assist the Operations/Centre Manager in providing appropriate staff training and development.

To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.

To ensure all staff are kept informed of the Centre's activities and special events.

To achieve maximum levels of participation in all courses and activities.

Monitoring cost effectiveness and highlighting and rectifying areas of low performance.

To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.

To ensure sufficient staff are available for the safe, high quality functioning of the Centre.

To assist in the management of the Centre's quality assurance systems and procedures.

To coach and teach as required and generally assist with the running of events.

To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs..

To be responsible and accountable for cash handling as required.

To undertake any other duties as may be required by the Operations/Centre Manager to ensure that the business objectives of the contract are achieved.
THE CANDIDATE
Qualifications, Knowledge and Skills
It will be desirable that the post holder has or is willing to work towards the following:

NPLQ (National Pool Lifeguard Qualification)

Leisure management Qualification

Pool Plant Operators Certificate Level 2 or 3
Personal
Among the personal characteristics sought the applicant:

Will be able to gain acceptance and respect from clients and the teams involved.

Will be able to build strong relationships with customers, clients and employees.

Will be able to communicate at different levels of the organisation, both listen and direct.

Will be able to meet the demands of the role by working additional hours when required.

Will be able to demonstrate clear identification with all customer requirements.

Will be able to maintain and be committed to good employee relations and deliver quality training.

Will be able to perform recreation assistant duties when required.
DBS

The position of Duty Manager is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.
"We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity."
If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion