Service Desk Engineer (1st/2nd Line)
Central Coventry Based – Onsite during Probation then Hybrid arrangements available
Salary range approximately £28,000-£30,000 + Bonus + Benefits

The Company

I am currently working with a Managed Service Provider in Coventry who are looking for a Service Desk Engineer (1st/2nd Line Support) to join their team. This company is offering an excellent opportunity for professional growth and development with the ability to get hands-on with new Technologies and complex Configurations.

We are looking for someone highly motivated, confident, enthusiastic about taking on new challenges, and has the willingness to learn. There are further opportunities to go into Infrastructure and cloud support!

Benefits

Annual Leave 20 days + bank holidays
Hybrid working options after probation
Company Pension scheme
Training and Development Opportunities from the first day
Company Bonus scheme
Onsite Parking The Role/Responsibilities

Provide 1st and 2nd Line Support to the Client base, including troubleshooting software, hardware, and business applications
Ability to work to SLAs and in an efficient manner
Support with IT Projects & Migrations for a variety of Clients
Assist with new starters & leavers, PC builds and Office Setup and moves
Manage the backups, database and software
Roll out new Software and Applications Requirments

Previous Helpdesk/Service Desk Experience (Telephone/Email/Face-to-Face Support)
Office 365 Experience and Management
Proficient with Windows 10/11 & Intune (Or other MDM)
Hardware Setups – Laptops, PCs, Macs and Mobiles for End Users
Basic Networking Knowledge (DNS/DHCP)
Experience with Active Directory & Group Policies
Excellent communication skills and team player
Be decisive and have the passion to problem-solve
IT Certifications are an Added Bonus (CompTIA, MCP etc) If this opportunity looks like something you could be interested in and would like to find out more, please apply with an up-to-date CV.

Service Desk Engineer (1st/2nd Line)
Central Coventry Based – Onsite during Probation then Hybrid arrangements available
Salary range approximately £(phone number removed) + Bonus + Benefits

Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting