The Service Design and Transition Manager oversees the design and transition of new or modified managed services using the established CX and Managed Service - Service Design and Transition framework.

Start: ASAP

Location: Hybrid (3 days on-site in Bristol)

Rate: £500 Inside IR35

Duration: 6 months

Critical Competencies - Technical Fit

• Proven track record in service design and transition within mid to large-sized corporate environments, specifically in managing technology product portfolios.
• Expertise in developing high-level frameworks that guide the design and integration of services tailored to meet business needs.
• A strong focus on how people, processes, and technology collaborate to deliver value to customers.
• Skilled in triaging proposed solutions before high-level activities to evaluate service operations engagements.
• Ability to facilitate solution sizing and impact assessments, capturing resources, training needs, and associated risks.
• Excellent communication and collaboration skills with internal and external stakeholders at all organiational levels to gather requirements and align with frameworks.
• Comprehensive understanding of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Improvement processes.
• Proven ability to manage customer projects into operational delivery through established transition frameworks.