CR3 are currently representing a medium sized construction company who specialize in electrical and building works. We are seeking a RLO (Resident Liaison Officer) to work on a temp to perm or permanent basis in Hillingdon (West London).

Benefits:

* £30K-£35K Salary

* 8am – 4.30pm

* Pension Scheme

* 25 days holiday

Duties of the RLO:

* To ensure that tasks are completed accurately and within agreed timescales.

* To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction

* Act as the main point of contact and deal with any problems/queries that the tenant may have

RLO requirements:

* Social housing & local authority experience (preferred)

* Excel, word

* Ability to speak with tenants

* You’re able to demonstrate excellent organisational skills

* You’re able to work independently and in a team environment

* You’re detail orientated with the ability to get things right first time

* You’re able to follow clearly defined processes

* You’re process driven with continuous improvement mindset

* You’ve able to demonstrate excellent customer service skills