Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973.

The Service Technician Apprentice creates an exceptional customer experience while creating customer loyalty. The Service Technician Apprentice will also be responsible for the diagnostics and repairs of our customers and dealerships vehicles. As the Service Technician Apprentice your role will include but not be limited to the following:

Reviews repair orders identify customer concerns and needed repairs

Clocks on and off time on every line of repair order

Checks technical service bulletins that may apply to customer concern

Follows repair escalation process

Adheres to all factory warranty requirements including time punches, accurate documentation, parts returns.

Follows manufacturer repair steps and processes in Topix including all required parts for repair

Confirms all repairs once completed

Keeps the facility clean and equipment in good working order.

Maintains cleanliness of vehicles during repair process

Maintains a tool collection that includes all necessary non Land Rover supplied special tools

Keeps a clean work area including bay, toolbox and surrounding area

Requirements

Must be able to operate a vehicle

Know and understand the dealership computer systems

Attend company and factory training

Stay current with manufacturer warranty requirements

Knows and understands the Snell Privacy and Information Security Policies and adhere to the requirements.

Ability to establish and maintain good relationships with customers and co-workers.

Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.

Knowledge of automotive systems in general

Ability to review service orders and inspect the vehicle for necessary repairs

Knowledge of new models and product improvements, based on technical service bulletins, etc.

Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.

Ability to communicate well with co-workers throughout repair process

Other duties as assigned

Must be able to lift up to 50 lbs. and be on your feet for three or more hours at a time

High school diploma or equivalent

Must be at least eighteen years of age

Must have a valid driver’s license and meet company MVR policy requirements

Must be able to pass pre-employment screenings (background and drug test)

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays & paid time off

Vision insurance

Earn vacation hours after 90 days

Aggressive Employee Referral Program