We are looking for a Service Professional to assist Customers' at the Counter, to provide excellent customer service for our business, Product organization backfill shipping and receiving as well as restocking shelves. Store service cleanliness and assistance with backfill and organization. Delivery driving and distribution of supplies and product to Customers in the local area. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

Go the extra mile to engage customers

Greet and direct customers

Provide accurate information (e.g. product features, pricing and after-sales services)

Answer customers’ questions about specific products/services

Conduct price and feature comparisons to facilitate purchasing

Cross-sell products

Ensure racks are fully stocked

Manage returns of merchandise

Coordinate with your team to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the Store Manager

Stay up-to-date with new products/services

Requirements

Bilingual Spanish and English Speaking

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Basic math skills

Be able to lift 50-70 pounds

Excellent communication skills, capable of building trusting relationships

Ability to perform in fast-paced environments

Valid professional driver’s license

Excellent organizational and time management skills

Good driving record with no traffic violations

Bonus Points for the Following*

Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)

Proven work experience as a Customer Service Associate, Sales Associate, or similar role.

Knowledge of inventory stocking procedures

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Stock Option Plan