Job Description

Responsible for establishing, implementing and maintaining an integral, efficient and cost-effective company program to assure the quality of our business processes continually produce Quality products and services for our customers. Responsible to assure all processes are Lean, Agile and Flexible and provide “value” to our customers while meeting the applicable regulatory requirements as appropriate. Act as alternate Management Representative for all matters relating to Quality as requested.

PRINCIPAL RESPONSIBILITIES

Lead Quality Operations associates such as Quality Assurance staff on manufacturing programs.

Grow teams with good mix of talent to achieve desired results (high product quality, margins, team morale, etc)

Work cross-functionally especially with Operations, Engineering, and Manufacturing Engineering to ensure customer requirements are met, and to achieve desired business results.

Monitor and prepare capital, labor and expense budgets ensuring cost-effective operations

Significant contribution to Operations Data Monitoring and Analysis.  Provide input to monthly program reviews, periodic Management Reviews, etc.  Influence and enhance current trending and analytics capability.

Collaborate with Quality System staff to enhance Quality System (SOPs, Forms, Computerized tools) as identified.

Ensure that quality and reliability standards meet international, federal, and local government legislation and other pertinent contractual and special customer requirements as specified in Quality Agreements. 

ADDITIONAL RESPONSIBILITIES

Establish and implement training programs for quality personnel and other interfacing departments.

Direct the appropriate utilization of statistical sampling and probability methods to ensure cost effective utilization of resources while assuring company and customer quality and reliability objectives are met.

Direct the planning and implementing of projects that evaluate production controls, lot evaluations, and other items warranting investigation that periodically surface with respect to quality and reliability that require senior level attention.  This would include the directing of appropriate failure analysis activities, root cause determinations, interpretation of results and subsequent corrective action activities.

Review and monitor departmental functions and activities to ensure efficient utilization of manpower and other resources; determine the need for and implement staff reductions or expansions; conduct project meetings to determine status and assign responsibilities and implement changes necessary to improve operating effectiveness.

Collaborate with Operations and Engineering personnel on all QS processes that interface with those departments such as Deviations, Material Review Board, Change Control, CAPA, Complaints, Nonconforming Material and Failure Investigations

Promote satisfactory employee relations and adherence to company policy and procedures.

Provide Leadership to Quality staff to promote career goals, customer satisfaction and excellence in process execution.

Other related duties as assigned by senior management.