Job Description

Under general direction, the IT Operations Support Administrator II provides technical support for moderately sized networks with single or multiple Local Area Networks (LANs), data center operational support for multiple, distinctive computers, mobile devices and their networks and routine system administration activities, which may include network operations, installing, enhancing and maintaining computers, peripherals, and mobile device configuration, or combination of these activities. Troubleshoots or assists with problem resolution. May provide ongoing and remedial user training; establishes and performs data and access protection processes; and performs related work which may include data input and record maintenance.

Essential duties:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1.  Monitor, operate and enhance moderately complex computers with different and distinct platforms that may include mainframes, mid-range server systems, desktop computers, mobile devices, and communications systems to insure proper functioning, and recommend solutions to correct malfunctions.

2.  Install and configure computer and/or telecommunications hardware and software; coordinate and schedule hardware repairs; perform routine equipment maintenance; repair and modify various computer and communications systems and related equipment; create user groups and individual accounts.

3.  Maintain and document scripts and procedures used to enhance existing desktop computer functions.

4.  Provide problem determination and technical assistance to users; escalate and coordinate problem resolution activities; perform help desk functions.

5.  Administer remote logons system securities, data transfers, and other remote activities.

6.  Retrieve and download and/or upload data; assist with the transition of data/operations between systems; may provide on-site technical support for information technology equipment.

7.  Research, analyze and test application or system software for compatibility and capability to specific job applications and assignments; may recommend hardware and software purchases.

8.  May ensure the accuracy of computer reports and data integrity.

9.  Maintain information technology materials and supply inventories.

10. Compile, tabulate and generate reports; document procedures and programs; may develop written help materials.

11. Perform and monitor scheduled job executions, including system and application backups and archiving tasks, on multiple, distinctive platforms, including mainframes, mid-range computers, and data storage; maintain system backups and control records; assist in the maintenance of files and libraries; create logical directory structure; may be responsible for retention and storage of databases; perform routine tape management functions for various, different computer platforms.

12. Perform work related to security and disaster recovery needs such as system backup and/or restoration, traveling to hot site or recovery site, and operating restored systems.