Job Description

 is hiring an Operations Manager to contribute to our Distribution team in Jackson, TN.   An Operations Manager manages the day-to-day operation of a specific group of departments within the Distribution Center, as well as ensure service levels, performance levels, quality and human resources are meeting daily business requirements.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and warehouse facilities function at maximum efficiency.   Safety is a core value in our distribution environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

1st Shift Monday-Friday with an occasional Saturday

Required Qualifications:

HS Diploma or GED

3 years’ experience in a high-volume distribution center supervising at least 25 or more employees

2 years’ experience working with a Warehouse Management System

6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Preferred Qualifications:

Proven project management experience with a focus on driving high-impact initiatives

Experience in leading and participating in LEAN and continuous improvement projects, including waste reduction and 5S implementation

Demonstrated success in managing multi-site operations, with a strong ability to prioritize tasks and manage time effectively

Empathetic leader who champions employee needs and fosters a positive, inclusive work environment

Highly adaptable to change, with a forward-thinking mindset focused on staying ahead of industry trends and advancements, particularly in automation and technology

Essential Duties:

Manages and operates a group of departments within budgeted payroll guidelines.

Coaches, counsels and develops a group of operations supervisors.

Controls and manages costs for all assigned departments.

Analyzes staffing needs and delegates work based on volume requirements in assigned departments.

Meets established turnover objectives.

Ensures customer services levels and CPU goals are met.

Manages progressive counseling process and ensures all associates in assigned departments are treated equally.

Establishes back-up strategies by cross-training, analyzing volume projections and problem solving.