Job Description

The Global Brand Marketing team at ServiceNow is looking for an exceptional, collaborative, and highly adaptable program management leader to join the Brand Operations and Delivery team.

The Creative Program Manager will oversee execution and day-to-day processes of creative projects supporting high-profile, high-impact business initiatives. They will have a proven understanding of various creative workflows, and an ability to evaluate, create, and document cross functional processes and roles and responsibilities needed to drive efficiency and clarity across the organization. This person will act as the representative of the creative team, responsible for building effective partnerships with our creative team, and all internal and external partners across the company. They will be accountable for driving cross functional team alignment across multiple business partners and external agencies globally. As the Senior Creative Program Manager, they will need to be an exceptional communicator, strategic problem solver and have a strong bias for action. It is critical in this role to be agile and resourceful – with the ability to flex across project management, resource management, and program reporting. This role is a key counterpart to senior leadership, actively participating in planning, goal development and tracking, and resource management. They deliver vision-setting documents that inspire teams and raise the bar for ServiceNow. They thrive in ambiguity, are undaunted by headwinds, productively challenge teams and senior leaders, and are a trusted proxy by management to represent Brand Creative at the highest levels.

Responsibilities:

Define and build project goals and requirements including outlining information gaps and identifying R&R’s (RACI), resource and budget needs, and next steps.

Develop and manage creative development processes end-to-end (from concept to production) across various mediums (such as video, digital, social, events, brand guidelines, etc.), ensuring projects are delivered on-time and within budget.

Manage weekly project status calls across multiple internal and external teams to ensure clear status is communicated, project risks are identified and mitigation proposals are provided to ensure the success of the program.

Proactive in identifying and removing obstacles to the team’s ability to meet project objectives.

Ability to lead design systems, brand rollouts, and complex creative productions through deep knowledge of the creative process and what the design team needs to successfully deliver their work. 

Strong stakeholder management. Builds relationships with client partners and peers. Educates business partners on creative process and SLAs, understand their pain points and objectives, and consults on potential solutions. Communicate key updates, risks and plans to stakeholders and cross-functional partners, including senior management up to SVP level.